Summary
Overview
Work History
Education
Skills
Timeline
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Ashleigh Fodera

South Townsville,QLD

Summary

I strongly believe a positive attitude, accountability, respect and commitment are essential values for any business/organization to achieve its full potential. Over my working career I have upheld these values within myself. Working in team-based environments, I’ve gained the experience to understand that upholding team morale, working efficiently, diligently and maintaining correct process’ are all vital for success. Empathetic Youth Worker passionate about providing meaningful support and services to clients. Excellent communicator bringing 2 years of comprehensive experience developing and implementing core programs to meet needs for self-development, homelessness and drug and alcohol abuse. Creative and understanding professional commended for modeling and teaching life skills and promoting diversity by exposing clients to multicultural experiences.

Overview

11
11
years of professional experience

Work History

Youth Worker

Cleveland Youth Detention Centre
04.2021 - Current
  • Conflict resolution skills in a variety of environments
    Implementing a variety of deescalation techniques to varying situations
  • Working across a broad number of stakeholders from differing backgrounds such as culture and ethnicity.
  • Ensuring team objectives are successfully implemented on every shift to protect occupants of the centre.
  • Reporting to managers and senior staff on personal tasks as required on a daily basis.
  • Provided key emotional support to special needs youth.
  • Supported and mentored students in developing skills to become successful in community.

Delivery Driver

Toll Transport
05.2020 - 04.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Filled out load paperwork and DOT-mandated log books.

Waitress

Longboards Bar And Grill
09.2019 - 03.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Food orders, detailed new menu items and specials and recommended add-ons.
  • Handled complaints and questions relating to drinks or food promptly.

Bartender/ Customer

The Ville Casino
02.2018 - 09.2019
  • Cash Handling -Customer Service -TAB Handling
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Obtained cash bank and stocked service bar to prepare for operation.

Admin

Sahara Trailers
08.2017 - 02.2018
  • Sales - Data collection and entry -Daily use of Microsoft Word, Excel, Publisher -MYOB
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Waitress

La Porchetta
09.2012 - 07.2013
  • Food preparation - Training new staff - Managing orders
  • Admin

Education

Certificate II Business - Certificate II Workplace Practices -

Grade 12 Certificate -

Pimlico State High School
11.2014

Skills

  • Direct Sales
  • Great Customer Service
  • Data Entry
  • Communication
  • Creativity & Problem Solving
  • Adaptability
  • Listening
  • Youth Guidance
  • Emotional Support Abilities
  • Conflict Mediation
  • Safety and Risk Assessments
  • Youth Ministry

Timeline

Youth Worker

Cleveland Youth Detention Centre
04.2021 - Current

Delivery Driver

Toll Transport
05.2020 - 04.2021

Waitress

Longboards Bar And Grill
09.2019 - 03.2020

Bartender/ Customer

The Ville Casino
02.2018 - 09.2019

Admin

Sahara Trailers
08.2017 - 02.2018

Waitress

La Porchetta
09.2012 - 07.2013

Certificate II Business - Certificate II Workplace Practices -

Grade 12 Certificate -

Pimlico State High School

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Ashleigh Fodera