ASHLEY ARANDA
Trinity Beach
Summary
Personable and dedicated customer service representative with extensive experience in Healthcare, Beauty and the Retail industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant
Sims & Finn Chiropractic
01.2021 - 04.2025
- Scheduled appointments and maintained a detailed calendar for 5 healthcare providers based on optimal patient loads and clinician availability.
- Handled patient check-ins and check-outs, ensuring accurate documentation.
- Assisted with medical billing and insurance claims processing.
- Provided support to chiropractors, such as scheduling treatments, ordering supplies and preparing examination rooms prior to patient visits.
- Stayed on top of current patient loads to facilitate efficient and organised workflow.
- Handled administrative tasks, such as filing, scanning documents, downloading and labelling medical images and managing correspondence. Data entry, answering phones and filing.
Sales Assistant
Adidas
09.2022 - 05.2024
- Delivered excellent customer service by assisting customers with product selection and provided expert advice.
- Resolved customer concerns, including returns, exchanges and refunds, in a professional and timely manner.
- Replenished stock throughout the day, keeping shelves fully stocked and appealing.
- Supported store goals by recommending products and driving upselling opportunities.
- Organised and maintained store shelves, ensuring well presented displays.
- Maintain in-depth knowledge of product offerings to provide accurate information and recommendations.
Chiropractic Assistant
Life Chiropractic Cairns
02.2022 - 05.2024
- Manage front desk operations, including greeting patients, answering phones, and handling patient inquiries.
- Schedule patient appointments and coordinate with medical staff to ensure smooth workflow.
- Maintain and update patient records with accuracy and confidentiality.
- Assist with patient intake and check-out procedures.
- Provide exceptional customer service, ensuring patient satisfaction.
- Promoted wellness activities within the clinic through health education and workshops.
Beauty Therapist
Clear Skin Care
05.2023 - 12.2023
- Demonstrated a high level of customer service and satisfaction.
- Developed and implemented strategies to increase customer loyalty.
- Monitored customer feedback to maintain high standards of service.
- Responded to customer inquiries and complaints in a timely and professional manner.
- Demonstrated a thorough understanding of safety protocols to protect clients' health and wellbeing.
- Assisted with store operations including inventory management and product restocking.
Beauty Therapist
Laser Clinics Australia
05.2018 - 05.2021
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Listened to clients needs and desires to identify and recommend optimal products.
- Developed and leveraged highly effective communication and active listening through continuous interaction with clients and fellow staff members to achieve routine and advance operational objectives.
- Strive to work on meeting individual and store monthly targets through the use of up-selling, client satisfaction, time productivity and rebooking.
- Used product knowledge, sales abilities and customer relation skills to drive substantial sales increases.
- Greeted customers upon their arrival at the salon and ensured that they were comfortable throughout their visit.
Education
Diploma & Cert IV - Beauty Therapy
Casey College of Beauty Therapy
12.2018
Skills
- Strong organisational and time management skills
- Ability to work independently and work as part of a team
- Exceptional communication skills and interpersonal skills
- Ability to handle multiple tasks simultaneously
- Proficient in medical software including; Nookal, Cliniko, Xestro & Capable
- Experience with Third Party Claims (HiCaps, Medicare & DVA processing)
Certification
- HLTA1D011 Provide First Aid
- HLTA1D010 Provide basic emergency life support
- HLTA1D009 Provide Cardiopulmonary resuscitation
- Blue Card (working with children)
Timeline
Beauty Therapist
Clear Skin Care
05.2023 - 12.2023
Sales Assistant
Adidas
09.2022 - 05.2024
Chiropractic Assistant
Life Chiropractic Cairns
02.2022 - 05.2024
Chiropractic Assistant
Sims & Finn Chiropractic
01.2021 - 04.2025
Beauty Therapist
Laser Clinics Australia
05.2018 - 05.2021
Diploma & Cert IV - Beauty Therapy
Casey College of Beauty Therapy
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