Ashley Bhai
Cranbourne,VIC
Summary
Adept at fostering customer satisfaction, my tenure at Guzman Y Gomez showcased my ability to resolve complaints and exceed service goals, enhancing loyalty. Skilled in both customer service and cash handling, I consistently maintained professionalism under pressure, contributing to a positive, efficient team environment.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Guzman Y Gomez
03.2023 - 07.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Restaurant Waiter
Resturant
07.2022 - 02.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Bakery Cashier
Bakers Delight
11.2022 - 01.2023
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
- Assisted in inventory management by conducting regular stock checks and updating records accordingly.
- Contributed to a positive working environment by maintaining open communication lines with fellow employees and management.
- Assisted with store opening and closing procedures, ensuring the bakery was ready for business on time and properly secured after hours.
Education
No Degree - English
Cranbourne Secondary College
Cranbourne, VIC12.2025
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer Focus
- Customer Assistance
Timeline
Customer Service Cashier
Guzman Y Gomez
03.2023 - 07.2024
Bakery Cashier
Bakers Delight
11.2022 - 01.2023
Restaurant Waiter
Resturant
07.2022 - 02.2023
No Degree - English
Cranbourne Secondary College
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