Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Ashley Datt

Carnes Hill,NSW

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. I am currently working at EML, as a Case manager specialist of which I have been working in the corporate sector for just under two years. I am seeking opportunities to leverage my skills and experience in the workers compensation industry.

Overview

5
5
years of professional experience

Work History

Case Manager Specialist

EML
11.2021 - Current
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients to get their life back.
  • Complied with established internal controls and policies to meet KRAs.
  • Monitored clients' progress and tracked client services to provide support with recovery and return to work.
  • Provide ongoing advice to stakeholders on matters such as injured workers, employer and providers
  • Tailored and empathic delivery of adverse outcomes to all stakeholders, with solution focus

Receptionist

St John’s Ambulance – Sonic Vaccination Clinic
01.2021 - 11.2021
  • Administration, Observation nurse, & Marshal
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company.

University Tutor

University Of Western Sydney, Hawkesbury Campus NSW
01.2019 - 11.2021
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
  • Developed student confidence through positive reinforcement strategies.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
  • Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.

Receptionist

Western Sydney Local Health District, Vaccination Clinic
01.2021 - Current
  • Administered vaccinations via intramuscular injection and completed proper documentation.
  • Completed screening questions with patients following CDC guidelines.
  • Monitored vital signs and documented details for informational and treatment purposes.
  • Managed situations in compliance with legal requirements and with minimal risk to patient and institution.

Student RN

Fairfield Hospital, Intensive, Unit
01.2021 - 01.2021
  • Duration: 80 hours of clinical placement

Student RN

Liverpool Hospital, Palliative
01.2021 - 01.2021
  • Duration: 80 hours of clinical placement

Student RN

Campbelltown Private Hospital
01.2021 - 01.2021
  • Hours of clinical placement

Disability support worker

Cambre Inclusive Solutions
01.2020 - 01.2021
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Adhered to company requirements for patient interactions and care standards.

Student RN

Campbelltown Hospital, Medical C
01.2020 - 01.2020
  • Duration: 80 hours of clinical placement

Education

Higher School Certificate (HSC) -

Macquaire Fields Selective High School
Macquarie Fields, NSW
11.2017

Bachelor of Nursing - undefined

Western Sydney University

Diploma - Health Science

Western Sydney University

Skills

  • Excellent customer service and highly developed interpersonal skills
  • Strong commitment to co-operative teamwork, problem solving and multi-tasking
  • Very reliable, honest and friendly with clear and concise communication skills
  • Objective thinker with ability to follow and delegate directions precisely
  • Hardworking and goal orientated
  • Emotional Awareness

Additional Information

  • Senior First Aid Certificate
  • Working with Children Check
  • Golden Key Academy Award (Western Sydney University)

References

Tiffany Alexander: Team leader EML

Phone number: 0402167383


Riaz Pathai: Manager/Doctor in charge - Sonic Vaccination Clinic

Phone number:  0435836212 


Lenny Patel: University of Western Sydney - Tutor coordinator 

Phone number:  0426387062 

Timeline

Case Manager Specialist

EML
11.2021 - Current

Receptionist

St John’s Ambulance – Sonic Vaccination Clinic
01.2021 - 11.2021

Receptionist

Western Sydney Local Health District, Vaccination Clinic
01.2021 - Current

Student RN

Fairfield Hospital, Intensive, Unit
01.2021 - 01.2021

Student RN

Liverpool Hospital, Palliative
01.2021 - 01.2021

Student RN

Campbelltown Private Hospital
01.2021 - 01.2021

Disability support worker

Cambre Inclusive Solutions
01.2020 - 01.2021

Student RN

Campbelltown Hospital, Medical C
01.2020 - 01.2020

University Tutor

University Of Western Sydney, Hawkesbury Campus NSW
01.2019 - 11.2021

Higher School Certificate (HSC) -

Macquaire Fields Selective High School

Bachelor of Nursing - undefined

Western Sydney University

Diploma - Health Science

Western Sydney University

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