Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
6a
Ashley Gillatt

Ashley Gillatt

Alice Springs,NT

Summary

Starting my career as an Apprentice Technician and powering through to become a Ford Master Technician, the second in the Northern Territory region. I am able to overcome any obstacle to obtain any certification i require for any role. I am determined to provide a friendly and courteous working partnership while also being competitive.

I have become driven to be a Dynamic Service and Parts Manager with a proven track record at Centralian Motors NT, excelling in customer service and problem-solving. Skilled in team leadership and inventory management, I boosted customer satisfaction and efficiency. Known for excellent communication and a positive attitude, I thrive in fast-paced environments, driving continuous improvement and collaboration.

Overview

17
17
years of professional experience

Work History

Service Manager

Centralian Motors NT
11.2022 - 08.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.

Parts Manager

Centralian Motors NT
08.2021 - 11.2022
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Analyzed sales trends to follow demands of customers and in-shop needs.

Apprentice Technician to Master Technician.

Centralian Motors NT
02.2008 - 10.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Expanded technical skill set by actively seeking opportunities to work on various types of equipment and systems, gaining experience in diverse industrial settings.
  • Enhanced system functionality by performing routine maintenance and troubleshooting tasks.
  • Completed detailed reports outlining work performed, including any recommendations for future improvements or upgrades required.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

No Degree - Certificate 3 Light Vehicle Automotive Technology

Charles Darwin University
Alice Springs, NT
10.2011

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Flexible and Adaptable
  • Organization and Time Management
  • Active Listening
  • Calm Under Pressure
  • Excellent Communication
  • Critical Thinking
  • Verbal Communication
  • Dependable and Responsible

Additional Information

I was born in Alice Springs.

I went to school in Alice Springs.

I have grown and created a family in Alice Springs.

I enjoy working with like minded people.

I enjoy a challenge.

I enjoy setting standards and surpassing expectations.

I have spent 15 years building a career as an Automotive Technician and moving up to a management role.

I feel it is time to move on to other opportunities and grow my skill set further.

I am always looking to better myself and those around me by being the one that everyone can rely on.

I am looking for a change in environment and bring a vast range of skills with me.

I am an avid drag racer, Centra Australian Drag Racing Association (CADRA) Committee Member, Drag Racing Mentor for my sons in Junior Drag Racing.

Timeline

Service Manager

Centralian Motors NT
11.2022 - 08.2024

Parts Manager

Centralian Motors NT
08.2021 - 11.2022

Apprentice Technician to Master Technician.

Centralian Motors NT
02.2008 - 10.2021

No Degree - Certificate 3 Light Vehicle Automotive Technology

Charles Darwin University

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Ashley Gillatt