Ashley Schroder
Lake Munmorah,NSW
Summary
I have over 17 years of professional experience in CDC Hills Bus, with a superior performance history and commitment record. I have a broad range of skills, experience in operational roles and supporting operations. Highly focused and driven, can work in any environment and over deliver to achieve targets & quotas. Excellent interpersonal skills and ability to influence and lead teams of people through any project. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
Work History
Relief OCC Team Leader
CDCNSW
12.2023 - Current
- Assist and manage all emergency bussing
- Ensure Work independently and as a team member within a critical environment
- Managing any high stressful situation during emergency
- Timely preparation of information and reports
- Ability to direct the team during emergencies and during unusual circumstances with a focus on customer and driver's safety
- Maintain logical thought process, remain calm in stressful situations and challenging circumstances
- Manage communication with several external stakeholders.
OCC Controller
CDCNSW
04.2023 - Current
- Assisting drivers in a prompt, professional, and consistent manner always
- Work independently and as a team member within a critical environment
- Managing emergency on-road incidents and accidents
- Demonstrate an ability to identify and provide solutions for on-road issues
- Maintain logical thought process, remain calm in stressful situations and challenging circumstances
- Demonstrate a sound knowledge of Hills bus operating network with cultural diversity and our workforce and customer sensitivities.
Firefighter Bush
RFS
12.2019 - Current
- Answered emergency situations and assessed conditions to contain fires, assist victims and prevent escalation
- Informed and educated local community members about fire prevention and safety
- Extinguished flames and embers to suppress fires with shovels and hand-driven water or chemical pumps
- Held nozzles and directed streams of fog, chemicals, or water to combat fires.
- Enhanced community safety by conducting thorough building inspections and identifying potential fire hazards.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
Bus Driver
Forest coaches
12.2022 - 04.2023
- Operated bus professionally and interacted with passengers to foster pleasant rides
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences
- Performed pre-trip inspection and mechanical checks before scheduled run
- Followed schedules and routes to maintain timely arrivals and departures.
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Improved route efficiency by consistently reviewing and adjusting routes based on traffic patterns and customer feedback.
Operations Supervisor
Hunter Valley Bus
06.2022 - 12.2022
- Monitor and maintain shift rosters and ensure drivers and buses are allocated prior to the commencement of shifts for the correct management of fatigue and payroll reporting
- Obtain Accident/incident CCTV and provide information pertaining to findings
- Maintain CCTV register
- Ensure all shift changes are accurately updated and maintained on the system
- Assist in the investigation of incidents or accidents
- Allocation of shifts and roster line
- Manage leave roster
- Compile data from the bus fleet management system for reporting
- Comply with service performance standards
- Document incidents or accidents during bus service route operations
- Follow bus regulatory requirements and Workplace Safety and Health (WSH) policies, procedures, and regulations.
- Completed bi-weekly payroll for [Number] employees.
OCC Controller
CDCNSW
05.2021 - 08.2021
- Assisting drivers in a prompt, professional, and consistent manner always
- Work independently and as a team member within a critical environment
- Managing emergency on-road incidents and accidents
- Demonstrate an ability to identify and provide solutions for on-road issues
- Maintain logical thought process, remain calm in stressful situations and challenging circumstances
- Demonstrate a sound knowledge of Hills bus operating network with cultural diversity and our workforce and customer sensitivities.
Relief OCC Team Leader
CDCNSW
05.2021 - 06.2021
- Assist and manage all emergency bussing
- Ensure Work independently and as a team member within a critical environment
- Managing any high stressful situation during emergency
- Timely preparation of information and reports
- Ability to direct the team during emergencies and during unusual circumstances with a focus on customer and driver's safety
- Maintain logical thought process, remain calm in stressful situations and challenging circumstances
- Manage communication with several external stakeholders.
Operations Supervisor
CDC TRAVEL
03.2021 - 05.2021
- Monitor and maintain shift rosters and ensure drivers and buses are allocated prior to the commencement of shifts for the correct management of fatigue and payroll reporting
- Obtain Accident/incident CCTV and provide information pertaining to findings
- Maintain CCTV register
- Ensure all shift changes are accurately updated and maintained on the system
- Assist in the investigation of incidents or accidents
- Allocation of shifts and roster line
- Manage leave roster
- Compile data from the bus fleet management system for reporting
- Comply with service performance standards
- Document incidents or accidents during bus service route operations
- Follow bus regulatory requirements and Workplace Safety and Health (WSH) policies, procedures, and regulations.
Assistant Mechanic
CDC NSW
09.2020 - 03.2021
- Supported lead mechanic by completing routine repair work, changing Tyres, and replacing batteries
- Worked alongside technicians providing regular service, troubleshooting, and upgrading equipment
- Ordered parts, tools, and supplies to stock shop and prepare for repair jobs
- Assisted mechanics with overhaul and repair of transmissions and engines
- Attended on-road breakdowns and accidents and safely recovered vehicles in accordance with the Company's authorized procedures.
Yardman
CDC NSW
08.2019 - 11.2020
- Created schedules and plans of action according to the shifts and drivers' availability
- Tracked all the transportation vehicles through GPS and communicated with the drivers in route for any issues and addressed the same
- Supervised buses to ensure maintenance of hygiene and safety.
Bus Driver
ComfortDelGro NSW
04.2017 - 11.2019
- Learned and followed school transportation procedures
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences
- Performed pre-trip inspection and mechanical checks before scheduled run
- Followed schedules and routes to maintain timely arrivals and departures.
Coach Driver
Greyhound
10.2016 - 04.2017
- Provided superior customer service to clients by addressing all questions and concerns
- Reading of timetables
- On-time running
- Picking up and setting down passengers
- Loading and unloading the coach.
- Enhanced passenger satisfaction by providing exceptional customer service and addressing concerns promptly.
- Promoted safety by conducting regular vehicle inspections and maintaining proper maintenance records.
- Reduced fuel consumption with efficient route planning and adhering to speed limits.
- Ensured timely arrivals, planning optimal routes according to traffic conditions and weather forecasts.
Education
Some College (No Degree) - Dealing With Difficult Behaviours
Australian Institute of Management
Sydney, NSWSkills
- Effective decision maker
- Positive team player
- Focused
- Multi-tasker
- Work well under pressure
- Meet deadlines
- Computer Software
- MS Office Suite, Microsoft Dynamic AX
- TRBOnet Radio system
- Strong administrative skills with the capacity to work both independently and as part of a team
- Effective time management and organization skills including a demonstrated ability to priorities workloads and to meet deadlines
- Highly developed interpersonal, written, and verbal communication skills
- Demonstrated ability in customer service and public relations
- Strong analytical skills including unique problem-solving ability
- A friendly, passionate, and confident communicator
- Highly motivated and industrious with a confident, professional attitude
- Able to work under pressure and in diverse conditions
- Keen sense of commitment and loyalty
- A desire to learn new things
- Adaptable and thrive in a dynamic atmosphere
- Full knowledge of operational fatigue management under the national Heavy vehicle Regulation requirements
- Understand safety regulations and procedures in relation to multi-modal travel
- Complaint resolution
- Mentoring
References
- Kylie Lahoud, Customer Experience Manager, CDC NSW, (02) 9890 0000
- Anil Mundra, Transport for New South Wales, 61+481797979
- Mehmet Canli, CDC - PM Duty Supervisor Northmead, 0414494296
Training
- RSF Glossodia
- Safety in bushfire areas
- Fire behavior
- CDC NSW New First Aid Certificate, St Mary's
- Traffic Control, St Mary's
- Fatigue Management, CDC, Northmead February
- Certificate 3 in Transport, CDC,Northmead
Timeline
Relief OCC Team Leader
CDCNSW
12.2023 - Current
OCC Controller
CDCNSW
04.2023 - Current
Bus Driver
Forest coaches
12.2022 - 04.2023
Operations Supervisor
Hunter Valley Bus
06.2022 - 12.2022
OCC Controller
CDCNSW
05.2021 - 08.2021
Relief OCC Team Leader
CDCNSW
05.2021 - 06.2021
Operations Supervisor
CDC TRAVEL
03.2021 - 05.2021
Assistant Mechanic
CDC NSW
09.2020 - 03.2021
Firefighter Bush
RFS
12.2019 - Current
Yardman
CDC NSW
08.2019 - 11.2020
Bus Driver
ComfortDelGro NSW
04.2017 - 11.2019
Coach Driver
Greyhound
10.2016 - 04.2017
Some College (No Degree) - Dealing With Difficult Behaviours
Australian Institute of Management