Hi, I’m
Ashley Spangenberg
Brisbane,QLD
Summary
Hardworking and passionate job seeker, pursing a Full-time/Part-time position that will offer challenges utilizing interpersonal skills, time management and problem-solving. A self-motivated employee in providing extraordinary customer service internally and externally to develop relations and to create a positive customer experience. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
years of professional experience
1
Certificate
Work History
Disability Support Angels
Client Relationship Officer
11.2022 - Current
Job overview
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Maintained and built close relationships with customers through regular contact and visits.
- Managed over 50 customer and or employee calls per day.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
- Skilled at working independently and collaboratively in a team environment.
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
- Responsible for preparation and maintenance of rosters, including management of planned and unplanned leave in an equitable manner.
Aldi
Store Assistant
03.2019 - 11.2022
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Remained calm and composed in tense situations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Built customer loyalty and retention by delivering excellent shopping experiences.
McDonald's
Crew Team Member
04.2017 - 03.2019
Job overview
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated register to process payments and collect cash payment for order totals.
- Assisted other team members to achieve goals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Abacus Taxation
Junior Administrative Assistant
11.2016 - 10.2017
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Browns Plains State High SchoolBrowns Plains, QLD
High School Diploma
11.2016
Skills
- Relationship building
- Adaptability
- Professionalism
- Excellent communication
- Multitasking
- Goal setting
- Time management
- Team collaboration
- Cash Handling
Certification
- HLTAID009 - Provide Cardiopulmonary Resuscitation (CPR) - 14th June 2023 - 14th June 2024
- HLTAID010 - Provide Basic Emergency Life Support - 14th June 2023 - 14th June 2024
- HLTAID011 - Provide First Aid - 14th June 2023 - 14th June 2026
- Quality, Safety and You - NDIS Worker Orientation Module - Completed July 16th 2022
- Covid 19 Digital Certificate - Completed 30th November 2021
- Manual Handling Course - 9th February 2023 - 9th February 2024
Timeline
Client Relationship Officer
Disability Support Angels
11.2022 - Current
Store Assistant
Aldi
03.2019 - 11.2022
Crew Team Member
McDonald's
04.2017 - 03.2019
Junior Administrative Assistant
Abacus Taxation
11.2016 - 10.2017
Browns Plains State High School
High School Diploma
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