Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ashli Sharp

Byford

Summary

I am an experienced service and mobilisation coordinator with a demonstrated history of working within both the Mining and Residential Construction industries over the last 7+ years. I have strong organisational and time management skills, can work confidently within a team or independently and am always looking for new opportunities to learn and progress.

Overview

10
10
years of professional experience

Work History

Service Coordinator - Central & East Australia

MineARC Systems
08.2021 - Current
  • Coordinate and maintain routine site servicing schedules for underground refuge chambers and permanent bunkers, for clients located across Australia.
  • First point of contact for a broad clientele base including Tier 1 mining companies.
  • End to end mobilisation of a team of service technicians, onboarding to client portals and booking all medical requirements as necessary.
  • Booking and quoting cost-effective commercial travel requirements for technicians to cities and remote mine sites.
  • Review service agreements, installation contracts and pricing agreements.
  • Liaise and assist with international client inquiries and internal communications with MineARC’s global subsidiaries where necessary.
  • Provide all general after sales support: creating sales quotes, processing purchase orders, invoicing, warranty processing.

Service Coordinator

BGC - Affinity Windows
03.2017 - 07.2021
  • Arrange daily service schedules and site inspections for Perth based supervisors, glaziers and technicians.
  • Manage a high volume of client service requests and investigate scheduling/planning/factory errors to ensure timely responses and resolutions.
  • Costing materials and site labour for repair quotes as required.
  • Raising and processing sales quotes, client purchase orders, JSA’s.
  • Collaborating with other departments and teams to ensure client satisfaction and smooth service operations.

Transport Coordinator

BGC - Affinity Windows
10.2016 - 03.2017
  • Liaising with site supervisors to ensure materials required are delivered in alignment with relevant building schedules.
  • Daily rostering of truck drivers and glaziers.
  • Creation of weekly and monthly reports for senior management.
  • Arranging factory paperwork upon completion and distributing throughout the office.

Office Administrator

BGC - Affinity Windows
05.2016 - 10.2016
  • Weekly reporting of open job orders for management.
  • General file management, locating files for the service department, creating new files as necessary and ensuring all complete prior to archiving.
  • Signing in and out door hardware for projects via serial number, assisting with annual audit with external contractors.
  • Entering of all job paperwork onto online system MFG/PRO.

Customer Service Representative

Super Retail Group - BCF
10.2015 - 07.2016
  • Front of house duties including greeting of customers, membership sign ups and all relevant enquiries.
  • Cash handling and eftpos system sales.
  • Processing warranty returns.
  • Opening and closing of the store, cash and register counting, after hours stock replenishment and merchandising.


Junior Hairdresser

KT’s Hair
01.2015 - 10.2015
  • Greeting customers, assisting in scheduling appointments and answering incoming phone calls.
  • Cleaning the salon, all stations and equipment for senior hairdressers.
  • Prepping clients for services, washing, rinsing colour and blow drying hair.
  • Interacting with the team and attend salon education sessions.

Education

Certificate II Hairdressing -

Challenger TAFE
Beaconsfield, WA
11.2014

Year 12 Diploma -

Lynwood Senior High School
Parkwood, WA
11.2014

Skills

  • Strong administrative skills and attention to detail
  • Ability to work autonomously and part of a team
  • Skilled in logistics coordination and resource management
  • Proficient in Microsoft Office applications
  • Experience with onboarding portals (INX, LMS, Pegasus)
  • Experience with ERP systems (SAP, QAD MFG/PRO)

References

Available upon request. 

Timeline

Service Coordinator - Central & East Australia

MineARC Systems
08.2021 - Current

Service Coordinator

BGC - Affinity Windows
03.2017 - 07.2021

Transport Coordinator

BGC - Affinity Windows
10.2016 - 03.2017

Office Administrator

BGC - Affinity Windows
05.2016 - 10.2016

Customer Service Representative

Super Retail Group - BCF
10.2015 - 07.2016

Junior Hairdresser

KT’s Hair
01.2015 - 10.2015

Certificate II Hairdressing -

Challenger TAFE

Year 12 Diploma -

Lynwood Senior High School

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