ASHMA ARYAL
Pascoe Vale,Australia
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring exceptional customer satisfaction and loyalty. Collaborative team player adept at adapting to changing needs and consistently achieving results through efficient and empathetic service. Recognized for reliability and proactive approach in meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Officer
Serco Australia
04.2024 - Current
- Handling Inbound calls from customers regarding inquiries with an element of outbound calls and processing work.
- Providing accurate information about our client’s products, services, and policies to assist customers effectively.
- Assisting customers in a courteous and professional manner.
- Collaborating with internal teams to escalate and resolve complex customer issues as needed.
- Maintaining accurate records of customer interactions.
Manager / Barista
The Edible Café
05.2019 - 03.2024
- Adjusting Grinder and preparing varieties of beverages including hot and cold
- Keeping coffee making equipment clean throughout the day and following a procedure to thoroughly to clean the equipment at the end of the day
- Managing the70 seated venue
- Ordering the stock and dealing with the suppliers and handling all the administration jobs
- Working together in a team for the best customer experience
- Making coffee, training the staffs and organize the staff rosters
- Handling the customer and their complaints
Sales Assistant / Cashier / Photo-centre
Harvey Norman
07.2015 - 04.2019
- Welcoming customers by greeting them and offering assistance
- Helping customers make selection by building rapport and offering a suggestion and opinions regarding different products
- Managing the photo centre using different equipment's and handling the till
- Helped customers complete purchases, locate items, and join reward programs
- Upsold additional product and services to customers, increasing revenue
Coordinator
QT SYDNEY
02.2014 - 06.2015
- Coordinate and provide administrative support to all areas of the housekeeping department
- Work closely with all departments within the rooms division, communicating day to day updates and changes
- Maintain all employee records within the housekeeping department
- Consistently update records of lost and found and ensure all guests requests are addressed and provided on a timely manner
Team Leader
Lime Café
03.2013 - 12.2014
- Responsible for providing customer service and staff guidance, balancing money at the end of each shift
- Checking all invoices and deliveries and
- Middle liaison between the workers and the customers
- Co-operation and co-ordination with team workers
Supervisor
The Grand Hotel
08.2013 - 01.2014
- Supervise housekeeping staff while they are performing their duties
- Check that all common areas are hazard free and ready for guests
- Determine and process all guest complaints training
- Conduct daily morning meeting with housekeeping staff and organize all staffs
Education
Bachelor of Nursing - undefined
RMIT
Bundoora, VICBachelor of Journalism -
Nepal Mega College
Kathmandu, NepalHigher Secondary Level -
V.S Niketan
Kathmandu, NepalSkills
- Staff Development
- Operations Management
- Team Leadership
- Staff Management
- Time Management
- Sales Techniques
- Customer Relationship Management
- Budget Control
- Espresso machine operation
- Cash Handling
- Coffee expertise
- Latte art
- Safe Food Handling
- POS System Operation
VISA
Australian Citizen
Timeline
Customer Service Officer
Serco Australia
04.2024 - Current
Manager / Barista
The Edible Café
05.2019 - 03.2024
Sales Assistant / Cashier / Photo-centre
Harvey Norman
07.2015 - 04.2019
Coordinator
QT SYDNEY
02.2014 - 06.2015
Supervisor
The Grand Hotel
08.2013 - 01.2014
Team Leader
Lime Café
03.2013 - 12.2014
Bachelor of Nursing - undefined
RMIT
Bachelor of Journalism -
Nepal Mega College
Higher Secondary Level -
V.S Niketan
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