Summary
Overview
Work History
Education
Skills
Timeline
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Ashma Maharjan

Melbourne,VIC

Summary

Experienced housekeeping supervisor with a strong record of improving guest satisfaction and team performance. Skilled in training staff, managing daily operations, and collaborating closely with front office teams to ensure smooth room readiness and guest service. Known for clear communication, strong administrative skills, and a proactive approach to problem-solving. Committed to delivering excellent guest experiences by supporting both back-of-house and front-of-house operations.

Overview

4
4
years of professional experience

Work History

Supervisor

Housekeeping
Southbank, VIC
10.2024 - Current
  • Created new strategies for improving customer service standards within the organization.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Trained new employees on company policies and procedures.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Cleaner

Spring Mount
Melbourne, VIC
07.2024 - Current
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Emptied trash cans and replaced liners as needed.
  • Transported trash bags to designated disposal areas.
  • Inspected rooms for cleanliness prior to guest arrival.

Logistics Manager

Pasal Run
Kathmandu, Nepal
08.2021 - 12.2023
  • Maintained relationships with key stakeholders like customers, suppliers, distributors.
  • Ensured compliance with company policies, procedures, safety regulations and applicable laws.
  • Assigned tasks and projects to team members based on their experience level and skillset.
  • Created reports to track shipment progress, delivery times, and costs associated with transport.

Education

High School Diploma -

Southwestern Collage
Kathmandu, Nepal
08-2014

Skills

  • Excellent Administrative & Technical Skills
  • Verbal and written communication
  • Managing phone calls, bookings, emails, and guests simultaneously
  • Teamwork and collaboration

Timeline

Supervisor

Housekeeping
10.2024 - Current

Cleaner

Spring Mount
07.2024 - Current

Logistics Manager

Pasal Run
08.2021 - 12.2023

High School Diploma -

Southwestern Collage

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Ashma Maharjan