Katherine Walkerden (Katie)
Salesperson, Supervisor, Leader
Belmont North,NSW
Summary
Experienced professional with extensive background in customer service, administration, and team leadership. Highly skilled in communication, organizational tasks, and providing exceptional support in fast-paced environments. Seeking a new position to leverage my strong administrative skills and experience while balancing work with personal life. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
39
39
years of professional experience
Work History
Supervisor
Big W Mount Hutton
Mount Hutton
8 2021 - Current
- Oversee daily operations and supervise staff
- Provide excellent customer service and address any issues promptly
- Assist across the store as needed to ensure smooth operations.
Front End/Supervisor
Northern NSW Football
10.2019 - Current
- Manage customer interactions, take orders, and assist with food preparation
- Ensure a positive and professional experience for customers.
Netball Umpire, Assistant
Indoor Sports Centers
02.1989 - Current
- Umpire netball games and assist with management tasks as needed.
Sandwich Artist
Subway Belmont
Belmont
01.2012 - 03.2013
- Food preparation alongside customer service and balancing registers
- Maintain cleanliness and organization in the work area.
Senior Lender
Greater Building Society
04.2001 - 02.2003
- Supervise customer service and handle loan inquiries and applications.
Service Advisor
National Australia Bank
10.1990 - 10.2001
- Supervise customer service, manage cash handling, and conduct loan/account interviews.
Shop Assistant, Switchboard Operator
Grace Bros
01.1989 - 03.1990
- Handle customer service, general shop duties, and manage the switchboard.
Shop Assistant
Franklins Belmont
Belmont
01.1990 - 03.1990
- Perform general shop duties and operate the checkout.
Secretary, Receptionist
Charlestown Insurance
01.1988 - 01.1989
- Perform general office duties and provide reception support.
Shop Assistant
Gallagher’s Pharmacy
01.1987 - 12.1987
- Provide customer service and perform general shop duties.
Casual Shop Assistant
Big W
03.1986 - 10.1987
- Operate checkout, assist with laybys, and perform general shop duties.
Payroll Officer
Yamazakura – Young Achievement Australia
10.1986 - 09.1986
- Complete payroll processing and issue wages.
Education
Cert IV in Bookkeeping -
Belmont TAFE
Cert III in Accounts Administration - undefined
Belmont TAFE
Cert IV in Financial Services - undefined
Institute of Financial Services
Team Leadership Certificate IV - undefined
Tighes Hill TAFE
Certificate in Office Operations - undefined
Tighes Hill TAFE
Warners Bay High School - undefined
Wombwell High School, England - undefined
Warners Bay High School - undefined
Skills
Customer Service: Proven ability to deliver high-quality service and handle challenging situations with professionalism
Administrative Support: Skilled in managing communications, organizing tasks, and supporting team operations
Technical Proficiency: Proficient in Microsoft Office (Word, Excel), MYOB, and general office equipment
Communication: Strong written and verbal communication skills with experience in client interactions and team collaboration
Organizational Abilities: Excellent organizational skills with attention to detail and ability to manage multiple tasks efficiently
Staff Management
Training and mentoring
Employee Motivation
Processes and procedures
Teamwork and Collaboration
Time Management
Problem-Solving
Street
10 Colliery St
City
Belmont North
Attributes
- Polite, hard-working, and highly motivated.
- Capable of working independently and as part of a team.
- Efficient and prompt, especially in customer-facing roles.
State
NSW
Postcode
2280
References
- Fiona Lacey, Manager, Big W, 0412 751 130
- Susan Bloom, Manager, Northern NSW Football, 0416 600 345
Timeline
Front End/Supervisor
Northern NSW Football
10.2019 - Current
Sandwich Artist
Subway Belmont
01.2012 - 03.2013
Senior Lender
Greater Building Society
04.2001 - 02.2003
Service Advisor
National Australia Bank
10.1990 - 10.2001
Shop Assistant
Franklins Belmont
01.1990 - 03.1990
Netball Umpire, Assistant
Indoor Sports Centers
02.1989 - Current
Shop Assistant, Switchboard Operator
Grace Bros
01.1989 - 03.1990
Secretary, Receptionist
Charlestown Insurance
01.1988 - 01.1989
Shop Assistant
Gallagher’s Pharmacy
01.1987 - 12.1987
Payroll Officer
Yamazakura – Young Achievement Australia
10.1986 - 09.1986
Casual Shop Assistant
Big W
03.1986 - 10.1987
Supervisor
Big W Mount Hutton
8 2021 - Current
Cert IV in Bookkeeping -
Belmont TAFE
Cert III in Accounts Administration - undefined
Belmont TAFE
Cert IV in Financial Services - undefined
Institute of Financial Services
Team Leadership Certificate IV - undefined
Tighes Hill TAFE
Certificate in Office Operations - undefined
Tighes Hill TAFE