Ashmita Thapa
Hamilton South,NSW
Summary
Well-qualified case management professional skilled at directing clients through career planning steps and helping to build vocational strengths. Proficient in diverse program services and the current employment market. Well-organized and hardworking planner looking for a challenging position..
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader, Disability Client Services
Diligent Care
07.2020 - Current
- Monitored client progress and updated records accordingly.
- Provided support and guidance to team members, ensuring that all tasks were completed in a timely manner.
- Coordinated with clients to develop individualized plans that addressed their needs.
- Conducted regular assessments of clients' abilities, skills and goals.
- Developed strategies for improving services to clients in order to meet their changing needs.
- Trained new staff on disability service policies and procedures.
- Created reports on the effectiveness of programs and services provided by the agency.
- Organized weekly meetings with team members to discuss client cases and coordinate care plans.
- Facilitated communication between team members to ensure efficient delivery of services.
- Reviewed case files regularly to identify areas of improvement within existing systems.
Disability Support Worker
Just Better Care
08.2022 - 11.2023
- Organized recreational and educational activities for clients according to individual needs.
- Collaborated with other professionals to develop treatment plans for clients.
- Encouraged independence by teaching skills needed for everyday life.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Assisted in developing self-care skills such as personal hygiene practices.
Disability Support Worker
Freedom care group
05.2021 - 07.2022
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Transported clients to appointments, social events, and other activities as needed.
- Administered medication according to doctor's orders and monitored side effects.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
Team Leader
Mcdonald's
04.2019 - 02.2021
- Developed and implemented an effective training program for new crew members.
- Supervised a team of up to 10 crew members in daily activities such as cleaning, stocking, customer service and cash handling.
- Ensured safety protocols were followed at all times by monitoring staff behaviors and providing corrective actions when necessary.
- Mentored junior crew members in developing their skillsets while providing them with guidance on career development opportunities.
- Performed inventory management tasks such as ordering supplies, tracking stock levels and restocking shelves when needed.
- Provided coaching sessions for employees struggling with job duties or having difficulty meeting expectations.
Education
Diploma in Hospitality Management -
Queensford College
Parramatta09-2023
Diploma in Community Services - Healthcare
Elite College Australia
05-2023
Certificate IV In Accounting & Bookkeeping and Diploma in Accounting -
Sydney City College of Management
Parramatta, NSW04-2021
Certificate IV in Aging Support (CHC43015) - Healthcare
Australian College of Community And Health Service
03-2021
+2 Level - Hotel Management
V.S Niketan Higher Secondary School
Kathmandu, Nepal07-2018
Bachelor of Social Work - Healthcare
Sydney Metropolitan Institue
Townhall, NSWSkills
- Resilience and perseverance
- Technology proficiency
- Service Coordination
- Disability Awareness
- Partnership Development
- Client Advocacy
- Decision-Making
- Team building
- Excellent Communication
- Effective Communication
- Multitasking
- Client Records Management
- Time management abilities
- Problem-Solving
- Records Management
- Training delivery
Certification
- First Aid & CPR
- Working with Children Check
- NDIS Check
- Police Check
Languages
English
Professional
Nepali
Full Professional
Timeline
Disability Support Worker
Just Better Care
08.2022 - 11.2023
Disability Support Worker
Freedom care group
05.2021 - 07.2022
Team Leader, Disability Client Services
Diligent Care
07.2020 - Current
Team Leader
Mcdonald's
04.2019 - 02.2021
Diploma in Hospitality Management -
Queensford College
Diploma in Community Services - Healthcare
Elite College Australia
Certificate IV In Accounting & Bookkeeping and Diploma in Accounting -
Sydney City College of Management
Certificate IV in Aging Support (CHC43015) - Healthcare
Australian College of Community And Health Service
+2 Level - Hotel Management
V.S Niketan Higher Secondary School
Bachelor of Social Work - Healthcare
Sydney Metropolitan Institue
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