Ashpinder Kaur
Melbourne,VIC
Summary
Dynamic Assistant Restaurant Manager with a proven track record at Daughter in Law, excelling in staff training and budget administration. Expert in shift management and performance improvement, fostering a high-performing team that enhances guest relations and drives sales growth. Committed to operational excellence and effective communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Resturant Manager
Daughter in Law
07.2019 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Analyzed daily sales figures and developed strategies to increase sales.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
Education
Diploma In Hospitality Management - Tourism And Hospitality Management
Sphere Education Institute
Melbourne, VIC12.2023
Masters Of Information Technology - Software Engeenering
Fedration University Melbourne
Melbourne, VIC11.2021
Bachelor Of Computer Applications - Computer Applications Development
Mohindra College Patiala
Patiala Punjab India09.2017
Skills
- Shift management
- Employee scheduling
- Food safety compliance
- Staff training and development
- Opening and closing procedures
- Customer assistance
- Guest relations
- Restaurant operations
- Training and mentoring
- Performance evaluations
- Promotions and events coordination
- Scheduling and labor control
- Inventory control
- Performance improvement
- Budget administration
- Employee retention
- Staff assessment
- Schedule coordination
- Budgeting and financial management
- Sales and marketing
- Interpersonal and written communication
- Menu planning
- POS system
- Restaurant promotion management
- Wine and beverage service
- Kitchen oversight
- Food and beverage sales
- Team leadership
- Problem-solving
- Customer service
- Operations management
- Scheduling staff
- Reliable and responsible
- Relationship building
- Money handling
- Inventory management
- Coaching and mentoring
- Strategic planning
- Staff supervision
- Sales promotion
- Employee supervision
- Conflict resolution
- Recruitment and hiring
- Front of house management
- Safe food handling
- Managing deliveries
- Employee performance evaluations
- Training and onboarding
Certification
REsponsible service of alchohal
First aid
CPR
Food safety
Languages
English
Full Professional
Punjabi
Elementary
Timeline
Assistant Resturant Manager
Daughter in Law
07.2019 - Current
Diploma In Hospitality Management - Tourism And Hospitality Management
Sphere Education Institute
Masters Of Information Technology - Software Engeenering
Fedration University Melbourne
Bachelor Of Computer Applications - Computer Applications Development
Mohindra College Patiala
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