Ashtar Yokhana

• Making sustainable, appropriate and quality initial liability determinations on complex physical and mental injury Work Cover claims within 28 days
• Communicating claims updates and outcomes to injured workers and employers relating to the Eligibility process
• Driving an effective investigatory process in order to make quality decision when determining initial liability for claims
• Providing a quality customer service experience for both internal and external customers
• Accurately calculating all pre-injury average weekly earnings for injured workers
• Communicating the initial decision rational to the Dispute Resolution Team to support the conciliation process

• Arranging Independent Medical Examination Assessments and investigations and completing all documentation required.

• Contacting injured workers and employers as directed around gathering of information.

• Completing letters and communication to injured workers and employers.

• Providing assistance to the two partners in their day-to-day tasks

• Opening files on Migration Manager and drafting service agreements

• Conducting VEVO Checks

• Conducting legal research when required

• Drafting different types of visa applications such as, family visa, visitor visa and employer sponsored visa applications • Collating and preparing files for lodgement

• Liaising and keeping clients updated on the status of their visa application.

• Other administration duties such as, sending and receiving emails, printing documents and conducting AFP security clearance checks

• Providing exceptional customer experience to all customers across multiple channels; phone, online chat, and email.

• Processing customer orders

• Liaison with the warehouse personnel and ensuring stock availability is monitored

• Handling other administration duties

• Picking and packing and dispatching orders

• Inventory

• Attending meetings with team members and providing advice and bringing ideas into the design and development of projects.

• Developing and designing tailored projects and workshops to the needs of participants.

• Coaching and assisting participants with their education and career needs.

• Recruiting new participants through establishing strong connections within the community.