Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ashton Stubbs

Wodonga,VIC

Summary

Motivated professional woman, experienced in back-end and customer-facing financial work. Track record of success in building high-performing teams and managing fast-paced operations with great attention to detail and multitasking abilities. Works great under pressure and easily flexes with different demands of each assignment.

Experienced Banker with over 6 years of experience in industry, Excellent reputation for resolving problems and improving customer satisfaction. I have spent the last 15 months working as a Claims Assessor, I have enjoyed the daily challenges that come with this role and have been able to create an extremely healthy portfolio to be able to manage daily.

I have also worked as a Disability Support Worker for the past 2 years where I have found a very strong passion for helping people live their life to the highest potential.

Overview

10
10
years of professional experience

Work History

Disability Support Worker

Kirinari
Albury Wodonga, VIC
05.2022 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Kept accurate records for client files and handled related paperwork.
  • Adhered to company requirements for patient interactions and care standards.
  • Kept detailed daily logs with care actions, patient behaviors and incidents.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Prepared nutritious meals to meet individual dietary needs for clients.

Claims Assessor

TAL
Melbourne, VIC
05.2023 - 01.2024
  • Reduced my portfolio down from 85 to 53 claims
  • Up to date on all tasks, working on day 1
  • No overdue assessments
  • Minimal to no LICOP breaches

Assessor

LINK / AustralianSuper
Melbourne, VIC (Hybrid)
08.2022 - 05.2023
  • Assessing Income Protection and TPD claims
  • Over 85 applications in my portfolio at all times
  • Confirm Eligibility
  • Handled complaints and grievances using negotiating and problem-solving skills.
  • Interviewed claimants and witnesses to gather factual information.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Exceeded goals through effective task prioritization and great work ethic.

Made redundant and moved to TAL as part of the transition.

Small Business Banker

NAB
Melbourne, VIC
12.2021 - 04.2022
  • Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Prepared variety of different written communications, reports and documents.
  • Collaborated with team members to achieve target results.
  • Managed my portfolio of 140 + customers
  • Wrote and prepared facility’s of up to 2 million for commercial and 5 million for residential customers

Small Business Specialist

ANZ
06.2021 - 11.2021
  • Prospected for new business through networking, community outreach and customer referral generation.
  • Maintained up-to-date administrative records to monitor operational conditions
  • Offered competitive commercial banking solutions and retail financing options.
  • Met with clients to determine financial objectives and review assets, liabilities and cash flow.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Networked with brokers and accountants to identify potential new clients and expand geographic territories.
  • Wrote and prepared applications for customers up to $300,000

Banking Advisor/ Customer Advisor/ Home Lender

NAB
12.2018 - 12.2021
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked in all areas of the bank until settling into lending
  • Proactively called customers aswell as face to work appointments
  • Residential lending up to 5 million

Store Manager

YD
02.2017 - 02.2018

Customer Advisor and Effective Floor Manager

Telstra
01.2015 - 01.2017

Education

Classic and Russian Volume Eyelash Extensions (Jamba Beauty) -

2018

AFSL Tier 2 NAB -

Kaplan
2018

Cert III in Retail (Telstra) - undefined

2016

Skills

Task Prioritization

  • Customer Service-Oriented
  • Relationship Building
  • Attention to Detail
  • Oral and Written Comprehension
  • Staff Management
  • Coaching and mentoring
  • Sales and marketing
  • Policies and procedures
  • Assessing applications
  • Data Entry
  • Organization and Time Management
  • Leadership
  • Flexible & Adaptable

References

Sheree Sanson

NAB Area Manager

0428331220

Alexandra Eliopoulos

ANZ Regional Manager

0499901722

Bronwyn Glode

Manager LINK Group/ AustralianSuper

0408600758

George Dedes

Manager TAL

0417123534

Timeline

Claims Assessor

TAL
05.2023 - 01.2024

Assessor

LINK / AustralianSuper
08.2022 - 05.2023

Disability Support Worker

Kirinari
05.2022 - Current

Small Business Banker

NAB
12.2021 - 04.2022

Small Business Specialist

ANZ
06.2021 - 11.2021

Banking Advisor/ Customer Advisor/ Home Lender

NAB
12.2018 - 12.2021

Store Manager

YD
02.2017 - 02.2018

Customer Advisor and Effective Floor Manager

Telstra
01.2015 - 01.2017

Classic and Russian Volume Eyelash Extensions (Jamba Beauty) -

AFSL Tier 2 NAB -

Kaplan

Cert III in Retail (Telstra) - undefined

Ashton Stubbs