ASHVEEN CHAND

The LOTE Agency is a multicultural consultancy that helps organisations connect with other people and customers. Over the last 5 years I have learnt about research, marketing, engagement and strategy development. Becoming an expert in Human Centred Design to develop concepts for clients to create impact.

• Team Management - Led a dynamic team of five, excelling in relationship management, business development, and marketing, to significantly drive company growth and strengthen client partnerships
• C-Suite Engagement - Successfully liaising and engaging with C-Suite executives to foster productive relationships and drive strategic initiatives, increase revenue and partnerships
• Development of Sales Strategy - Developing and implementing comprehensive sales plans and strategies to identify new revenue streams and drive growth
• Strategic Tender Writing - Spearheaded the development of tender proposals, leading to the successful acquisition of significant projects from government agencies at all levels. Delivered engaging presentations at industry events, showcasing company offerings and attracting prospective clients.
• Customer and Partner Relationship Cultivation - Cultivated and nurtured enduring customer relationships, resulting in exceptional retention rates and consistently high levels of customer satisfaction
• Market Analysis - Conducted thorough market research and analysis to identify emerging trends and opportunities, enabling data-driven decision-making
• Commercial Acumen - Developed commercial budgeting tools and negotiated high-value contracts for commercial partnerships, resulting in long-term business relationships.

Achievements

• Achieved consistent annual revenue growth of 100% for three consecutive years, with a 300% increase in FY23
• Successfully launched new products into new sectors to broaden target market and revenue

• Culture Management - Led change management initiatives to enhance the corporate culture within the team, using coaching and training methods to boost team morale and drive sales performance
• High-Net-Worth Member Relations - Successfully managed relationships with high-net-worth members, establishing rapport to identify and develop new business opportunities
• Revenue Growth - Significantly increased Home Loan Revenue from $2.5 million to $8 million per quarter
• Financial Analysis - Conducted in-depth financial statement analysis to gain a thorough understanding of customers' financial situations
• Needs-Based Sales - Engaged in needs-based sales conversations to generate new business while seeking opportunities to strengthen client relationships
• Key Account Management - Managed key customer accounts, consistently exceeding expectations through regular phone, email, and face-to-face interactions
• Business Development - Collaborated with local businesses and cold calling prospects to identify new development opportunities and expand the brand's presence in health and general insurance
• Strategic Planning - Developed innovative strategies to enter new sales markets and enhance market presence

• Led 15 sales agents
• Exceeded sales targets by 200% on a consistent basis

• Collaborated with cross-functional teams to develop new initiatives for enhancing customer experience and driving business growth.
• Leveraged analytics tools to track customer engagement and satisfaction levels, allowing for continuous improvement of processes and strategies.
• Identified areas for improvement in existing customer engagement processes by analysing performance metrics and feedback data.

• Built astrong team by recruiting and developing top sales talent.
• Consistently recognised as a top-performing Sales Team Leader, contributing to the overall success of the company.

Achievement

Promoted from sales agent to sales team leader within 3 months.