Ashwin Singh Patel
Truganina
Summary
Accomplished Administrative Assistant and Disability Support Worker with a proven track record at different organizations, enhancing client independence and managing sensitive information with utmost confidentiality. Skilled in Independent Living Support and Professional Communication, adept at fostering client relationships and ensuring safety. Demonstrates exceptional problem-solving abilities and a commitment to improving client quality of life. Knowledgeable P&C Coordinator with strong background in managing diverse teams and fostering collaborative work environment. Proven track record of implementing effective strategies to improve employee engagement and retention. Demonstrated ability in conflict resolution and performance management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Sovereign Lives Victoria
09.2024 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Collaborated with healthcare providers to drive continuity of care.
Administrative Assistant
NDIS PROVIDER
06.2024 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and NDIS Participant.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client & support worker inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and ShiftCare management..
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new support Workers, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed filing system, entered data and completed other complicated tasks.
Disability Support Worker
Healthscope
01.2023 - 06.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
People & Culture Project Coordinator
Medanta -The Medicity
06.2021 - 11.2022
- Provide general assistance to all employees on employment related matters including leave management and interpretations of the Award and conditions of employment.
- Provide initial P&C advice in employee relations and performance management matters, referring to a Business Partner where appropriate
- Provide administrative support to the P&C Services team.
- Maintain compliance records, complete file audits, and monthly reporting on compliance status
- Perform comprehensive administration of compliance related matters as directed by the Institution
- Prepare new starter collateral as required.
- Oversight of all compliance ensuring all employee renewal processes occur in a timely manner, monitoring via Workday (notifications).
- Contribute to the development and review of P&C Policies and Procedures. Model and demonstrate constructive working relationships and information exchange within the team and across the organisation.
- Support the broader P&C Services team as required, including coverage for leave; workload support and other project initiatives to achieve the HR strategy.
- Work collaboratively with the P&C Services team and the Quality team to monitor and achieve successful audit outcomes.
- Other duties consistent with the position where required and/or requested by the Director of People & Culture and/or National Manager P&C Services.
Education
Certificate III - Individual Support (Ageing & Disability)
Australian Community & Management College
02.2024
Skills
- Independent Living Support
- Administrative Support
- Strong Problem Solver
- Professional Communication
- Disability Services
- Client Confidentiality
- Disability Awareness
- Risk Assessments
- Emotional Support
- Team Leadership
- Safety Management
- Client Transportation
- Client Needs Assessment
- Community Integration
- Progress Documentation
- Workforce planning
- Employee engagement
- Teamwork and collaboration
- Multitasking Abilities
- Decision-making
- Diversity and inclusion
Certification
- CERTIFICATE III
- NDIS SCREENING CHECK
- NDIS WORKERS ORIENTATION
- FIRST-AID & CPR
- WORKING WITH CHILDRENS CHECK
- FOOD HANDLING
- FULL AUSTRALIAN DRIVING LICENCE
- NATIONAL POLICE CHECK
- INSURANCES
Timeline
Disability Support Worker
Sovereign Lives Victoria
09.2024 - Current
Administrative Assistant
NDIS PROVIDER
06.2024 - 09.2024
Disability Support Worker
Healthscope
01.2023 - 06.2024
People & Culture Project Coordinator
Medanta -The Medicity
06.2021 - 11.2022
Certificate III - Individual Support (Ageing & Disability)
Australian Community & Management College
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