Asirini Weerakkodige
Narre Warren North,VIC
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
12
12
years of professional experience
Work History
Customer Service Officer
Probe CX
11.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
Student Nurse
Casey Aged Care
04.2024 - 04.2024
- Participated in hands-on clinical training under supervision of experienced nursing professionals to refine practical skills.
- Improved client comfort by providing exceptional personal care and maintaining clean, safe environment.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce risk of injury for both parties.
Administration Officer - Casual
Life Without Barriers
04.2020 - 03.2021
- Providing administrative support to NISS
- Greeting of staff, clients and visitors and provide directions, give access to office and other information as required
- Diary management, arranging appointments, book meeting rooms and conference facilities
- Client Database management
- Answering of Local switchboard (both internal and external calls), transferring of calls to appropriate personnel, taking of messages etc
- Daily mail distribution
- Processing of stationary orders
- Invoice processing
- Undertake data entry, typing, filing, photocopying, binding and faxing of documents as require
Team Leader
Cosmax NBT Pty Ltd
10.2018 - 03.2021
- Oversee day-to-day operations
- Monitor team performance and report on metrics
- Motivate team members
- Process in-process testing and inspection according to Master Batch Record
- Admin support as required
Finance Administrative Officer
MediWest Private Hospital
01.2016 - 07.2018
- Accounts Payable and Accounts Receivable
- Periodic report generation
- Manage patient Database
- Invoice processing
- Mail handing
- Reception relief and Customer Service
- Stationery and inventory control
- General Admin duties such as typesetting of letters, printing, photocopying, laminating, faxing, scanning, binding, filing and electronic record keeping
Store Manager
Vodafone
09.2012 - 02.2016
- Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
- Customer Service
- Maintaining statistical and financial records
- Maintaining inventory records and managing inventory
- Budget control
Education
Diploma of Nursing - Nursing
IHNA
Melbourne, VIC05.2025
Certificate III (Business Administration) -
About Training
AustraliaBachelor of Business (Accounting) -
University of Swinburne
Hawthorn, VIC08.2013
Skills
- Grooming assistance
- Personal Hygiene Assistance
- Housekeeping tasks
- Dressing assistance
- Compassionate patient care
- Compassionate Care
- Nutrition monitoring
- First aid and safety
- Time Management
Timeline
Student Nurse
Casey Aged Care
04.2024 - 04.2024
Customer Service Officer
Probe CX
11.2022 - Current
Administration Officer - Casual
Life Without Barriers
04.2020 - 03.2021
Team Leader
Cosmax NBT Pty Ltd
10.2018 - 03.2021
Finance Administrative Officer
MediWest Private Hospital
01.2016 - 07.2018
Store Manager
Vodafone
09.2012 - 02.2016
Diploma of Nursing - Nursing
IHNA
Certificate III (Business Administration) -
About Training
Bachelor of Business (Accounting) -
University of Swinburne
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