Summary
Overview
Work History
Education
Skills
Languages
Timeline
Additional Information
Generic

Asma Mohamud

Melbourne

Summary

Community-driven professional with a Bachelor of Health Science (Public Health major) and strong leadership experience in disability, health, and community services. Skilled in community engagement, capacity-building, and stakeholder management, with a proven track record of supervising staff, advocating for vulnerable communities, and co-designing inclusive, person-centred services. Bilingual in Somali and English, with deep cultural competence and lived experience navigating systems for people with disability and CALD families.

Overview

2026
2026
years of professional experience

Work History

Team lead – Disability Service Provider

Greenstar
01.2025 - 08.2025
  • Designed and coordinated Supported Independent Living (SIL) services, ensuring alignment with individual goals and NDIS frameworks.
  • Supervised, trained, and mentored support workers, embedding Behaviour Support Plans (BSPs) into everyday practice and building staff capability.
  • Represented participants at tribunal hearings for Compulsory Treatment Orders, advocating for person-centred outcomes in partnership with families and clinicians.
  • Liaised with psychiatrists, allied health teams, service coordinators, and families to develop integrated, culturally responsive care plans.
  • Led preparations for NDIS quality audits, ensuring compliance and high-quality service delivery.
  • Applied crisis management strategies in high-risk behavioural incidents, using BSPs and de-escalation techniques to safeguard participants, staff, and the community.

Customer Service Provider

Supré
08.2023 - Current
  • Provided exceptional customer service by actively listening to client needs, fostering strong relationships with diverse community members, and enhancing overall satisfaction.
  • Coordinated with team members to develop effective promotional strategies, driving increased foot traffic and sales.
  • Maintained accurate inventory records and assisted in stock management, ensuring product availability and operational efficiency.
  • Consistently recognised for teamwork, adaptability, and effective communication.

Advocacy & Community Leadership

NDIS plan Nominee & Advocate
  • Act as NDIS Plan Nominee for younger brother with Down syndrome, managing service planning, provider engagement, and funding decisions.
  • Liaised with multidisciplinary teams to ensure culturally appropriate, accessible supports.
  • Advocated for inclusion and equity for CALD families, bridging communication gaps with service providers.
  • Navigated complex systems of disability and health support, developing strong knowledge of compliance, policy, and service access.
  • Gained deep insight into barriers faced by vulnerable families, using this experience to build empathy, advocacy skills, and cultural competence.

Education

Bachelor of Health Science - Public Health Major

Swinburne University of Technology
08-2024

Skills

  • Community Engagement & Capacity-Building
  • Stakeholder Management & Multidisciplinary Collaboration
  • Staff Training, Mentoring & Supervision
  • Culturally Responsive & Inclusive Practice
  • Program Development & Service Co-Design
  • Behaviour Support & Conflict Resolution
  • Report Writing, Audits & Policy Compliance
  • Advocacy for Disability & CALD Communities
  • Attention to detail

Languages

Somali (fluent)
English (Fluent)

Timeline

Team lead – Disability Service Provider

Greenstar
01.2025 - 08.2025

Customer Service Provider

Supré
08.2023 - Current

Advocacy & Community Leadership

NDIS plan Nominee & Advocate

Bachelor of Health Science - Public Health Major

Swinburne University of Technology

Additional Information

  • Technical Skills: Microsoft Office Suite, NDIS Participant Portal, case management systems, report writing and audit preparation
  • Strengths: Advocacy, cultural competence, conflict resolution, strategic collaboration

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Asma Mohamud