Asma Mohamud
Melbourne
Summary
Community-driven professional with a Bachelor of Health Science (Public Health major) and strong leadership experience in disability, health, and community services. Skilled in community engagement, capacity-building, and stakeholder management, with a proven track record of supervising staff, advocating for vulnerable communities, and co-designing inclusive, person-centred services. Bilingual in Somali and English, with deep cultural competence and lived experience navigating systems for people with disability and CALD families.
Overview
2026
2026
years of professional experience
Work History
Team lead – Disability Service Provider
Greenstar
01.2025 - 08.2025
- Designed and coordinated Supported Independent Living (SIL) services, ensuring alignment with individual goals and NDIS frameworks.
- Supervised, trained, and mentored support workers, embedding Behaviour Support Plans (BSPs) into everyday practice and building staff capability.
- Represented participants at tribunal hearings for Compulsory Treatment Orders, advocating for person-centred outcomes in partnership with families and clinicians.
- Liaised with psychiatrists, allied health teams, service coordinators, and families to develop integrated, culturally responsive care plans.
- Led preparations for NDIS quality audits, ensuring compliance and high-quality service delivery.
- Applied crisis management strategies in high-risk behavioural incidents, using BSPs and de-escalation techniques to safeguard participants, staff, and the community.
Customer Service Provider
Supré
08.2023 - Current
- Provided exceptional customer service by actively listening to client needs, fostering strong relationships with diverse community members, and enhancing overall satisfaction.
- Coordinated with team members to develop effective promotional strategies, driving increased foot traffic and sales.
- Maintained accurate inventory records and assisted in stock management, ensuring product availability and operational efficiency.
- Consistently recognised for teamwork, adaptability, and effective communication.
Advocacy & Community Leadership
NDIS plan Nominee & Advocate
- Act as NDIS Plan Nominee for younger brother with Down syndrome, managing service planning, provider engagement, and funding decisions.
- Liaised with multidisciplinary teams to ensure culturally appropriate, accessible supports.
- Advocated for inclusion and equity for CALD families, bridging communication gaps with service providers.
- Navigated complex systems of disability and health support, developing strong knowledge of compliance, policy, and service access.
- Gained deep insight into barriers faced by vulnerable families, using this experience to build empathy, advocacy skills, and cultural competence.
Education
Bachelor of Health Science - Public Health Major
Swinburne University of Technology
08-2024
Skills
- Community Engagement & Capacity-Building
- Stakeholder Management & Multidisciplinary Collaboration
- Staff Training, Mentoring & Supervision
- Culturally Responsive & Inclusive Practice
- Program Development & Service Co-Design
- Behaviour Support & Conflict Resolution
- Report Writing, Audits & Policy Compliance
- Advocacy for Disability & CALD Communities
- Attention to detail
Languages
Somali (fluent)
English (Fluent)
Timeline
Team lead – Disability Service Provider
Greenstar
01.2025 - 08.2025
Customer Service Provider
Supré
08.2023 - Current
Advocacy & Community Leadership
NDIS plan Nominee & Advocate
Bachelor of Health Science - Public Health Major
Swinburne University of Technology
Additional Information
- Technical Skills: Microsoft Office Suite, NDIS Participant Portal, case management systems, report writing and audit preparation
- Strengths: Advocacy, cultural competence, conflict resolution, strategic collaboration