Asmaa Lakhdari
Mermaid Waters,QLD
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Waitress Supervisor
Mr Spiros
Nobby's Beach, QLD
12.2025 - Current
- Collaborated with kitchen staff to ensure timely order delivery.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Learned to properly handle cash transactions and process credit card payments.
- Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
Wait Staff Member
Kickin'Inn
Southport, QLD
02.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Took and processed orders accurately using point-of-sale system.
- Ensured enjoyable experiences for guests through attentive and friendly service.
Customer Service Representative
Concentrix
Robina, QLD
07.2025 - 12.2025
- Resolved customer complaints efficiently, achieving high customer satisfaction through positive service attitude.
- Collaborated with team members to improve customer experience and service quality, leading to enhanced team synergy.
- Handled high-volume calls while ensuring professionalism and empathy in every interaction.
- Documented customer interactions and feedback, contributing to ongoing improvement initiatives.
Team Leader
IGA
Brisbane, QLD
04.2023 - 12.2024
- Addressed customer complaints effectively, maintaining high customer service standards and fostering customer loyalty.
- Managed inventory to ensure optimal product availability for customers, supporting sales and satisfaction.
- Developed training program for new employees on store policies and customer service standards, enhancing onboarding experience.
Education
Bachelor of Business
Bond University
Gold Coast, QLD05-2027
High School Diploma -
Kelvin Grove State High School
Brisbane, QLD11-2024
Diploma of Business
Barrington Collage
Brisbane, QLD08-2024
Skills
- Customer service
- Sales techniques
- Cash handling
- Inventory management
- Effective communication
- Problem resolution
- Team leadership
Languages
Indonesian
Full Professional
English
Full Professional
Arabic
Limited
Certification
RSA certificate
Timeline
Waitress Supervisor
Mr Spiros
12.2025 - Current
Customer Service Representative
Concentrix
07.2025 - 12.2025
Wait Staff Member
Kickin'Inn
02.2025 - Current
Team Leader
IGA
04.2023 - 12.2024
Bachelor of Business
Bond University
High School Diploma -
Kelvin Grove State High School
Diploma of Business
Barrington Collage