Asmatullah Jawid
Melbourne
Summary
Over the past 4 years, l've gained experience in various industries, including barber shops, restaurants, and retail. This has allowed me to develop strong communication skills and the ability to understand and meet customer needs.
While working at a barber shop during school, I learned a lot and improved my communication skills. After moving to Melbourne in 2021, I faced an 11-month unemployment period before finding a job at BLACK ART, where I currently work. Initially, I didn't have many shifts, so I also took on a job at a restaurant. As I'm finishing school in about 2 months, I'll be looking for another job since my current job won't provide many shifts. With my skills, I can easily sell products to customers, and I also speak Farsi and Dari, which allows me to assist customers as an interpreter. I excel at working in teams, finding solutions to problems, and getting along well with others.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Assistant
BLACK ART
12.2021 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Waitress
Shahi Qila
01.2022 - 03.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - Still Studying
Dandenong High School
Dandenong, VICSkills
- Credit and Debt Card Processing
- Product Management and Pricing
- Payment Processing
- Returns and Refunds
- Customer Needs Assessment
- Cash Handling
- Product and Service Sales
- Till Counting
- Opening and Closing Procedures
- Stock Management
- Sales Expertise
- Cash Register Operation
- Effective Selling Techniques
- Following Supervisor Instructions
- Providing Feedback
- Answering Customer Questions
- Customer Buying Habits
- Upselling Strategies
- Quantity Checking
- Customer Experience Management
- Persuasive Selling
- Active Learning
- Serve Customers
- Phone Answering
- Hygiene Standards
Certification
Completed salon assistance certificate II in year 11
Certificate II in hospitality
1-Provided First Aid
2-Provided Responsible Service of Alcohol
3-Use Hygienic Practices For Food Safety
4-Prepare And Serve Non-Alcoholic Beverages
5-Prepare And Serve Practices Espresso Coffee
Languages
Persian
Native or Bilingual
Farsi
Native or Bilingual
Timeline
Waitress
Shahi Qila
01.2022 - 03.2022
Sales Assistant
BLACK ART
12.2021 - Current
No Degree - Still Studying
Dandenong High School
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