Laurelle Flavell

• Proffessional Fashion Adviser.
• Providing customers with information of current stock and what lines best suits them for their special occasion
• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote high service to customers and staff.
• Established rapport with customers using active listening and interpersonal skills
• Responsible for displaying stock
• Responsible for keeping display windows clean and stock displayed and daily housekeeping
• Directed staff to daily tasks
• Worked in other departments when required
• Capable of working on my on or under instructions

• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Established rapport with customers using active listening and interpersonal skills.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.

• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
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• Provided exceptional services and pleasant shopping experiences to retail customers.
• Developed strong rapport with customers and created positive impression of business.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.
• Prioritized helping customers over completing other routine tasks in store.
• Recommended complementary purchases to customers, increasing revenue.

Customer Relations

Sales and Service

Stock Management

Serving in store Tea Room

Register Operation

Displaying Stock

Housekeeping

Reconcilling Daily Takings

Opening and Closing Store

Working Independently

I was a fulltime Carer also was Carer for both my Elderly Parents

Customer Relations

Assisting and Directing Staff

Sales and Service

Register Operations

Opening-Closing Store

Reconciling Daily Takings

Banking Procedures

Stock Control

Displaying Stock

Housekeeping