Asser Motawi
Gold Coast,QLD
Summary
Experienced professional with a strong background in Duty Management and Sales. Adept at leading teams, driving revenue growth, and ensuring exceptional customer service. Proven ability to manage operations effectively while maximizing sales opportunities and exceeding targets. Seeking a role where I can utilize my leadership skills and sales expertise to contribute to business success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Duty Manager
Lost Kingdom Night Club
12.2022 - 03.2024
- Drive sales by implementing targeted promotions, upselling techniques, and effective merchandising strategies.
- Optimize staff rosters to ensure adequate coverage while controlling labor costs and maximizing productivity.
- Implement wage control measures to stay within budgetary constraints while maintaining staff morale and motivation.
- Provide outstanding customer service by addressing inquiries, resolving complaints, and ensuring a positive guest experience.
- Develop and conduct training programs for staff to enhance their product knowledge, customer service skills, and sales techniques.
- Collaborate with the sales and marketing team to identify opportunities for revenue growth and customer retention.
- Analyze sales data and customer feedback to identify trends and opportunities for improvement.
- Ensure compliance with company policies, procedures, and industry regulations.
Bottle Service
Lost Kingdom Night Club
10.2020 - 12.2022
- Manage booking inquiries and reservations for bottle service, ensuring timely and accurate communication with clients.
- Provide personalized service to VIP guests, including recommending premium beverage selections and accommodating special requests.
- Drive sales through upselling techniques, promotions, and suggestive selling strategies.
- Maintain relationships with existing clients and cultivate new leads to expand the customer base.
- Collaborate with the marketing team to develop and implement promotional campaigns to increase sales and brand visibility.
- Coordinate with venue staff to ensure seamless execution of bottle service operations, including setup, delivery, and presentation.
- Monitor inventory levels and track sales performance to optimize stock levels and minimize waste.
- Provide exceptional customer service by addressing guest inquiries, feedback, and concerns in a professional manner.
Wait Staff Member
La Jordanian Restaurant
04.2018 - 01.2020
- Greeted and seated guests, provided menus, and took food and beverage orders with a friendly and attentive demeanor.
- Prepared and served a variety of cocktails, beers, and other beverages, ensuring accuracy and quality
- Engaged with guests to provide recommendations, answer questions, and ensure satisfaction with their dining and drinking experience.
- Managed multiple tables and bar patrons simultaneously, maintaining composure during busy shifts.
- Processed payments accurately and efficiently, handling cash and credit card transactions.
- Assisted with bar setup, including stocking supplies, garnishes, and glassware.
- Maintained cleanliness and organization behind the bar and in the dining area.
Education
Sport Management And Sports Science - Sports Management
Griffith University
Gold Coast, QLDYear 12 -
Parramatta High School
Parramatta, NSW2015
Skills
- Strong leadership and management skills
- Proven ability to drive sales and exceed revenue targets through effective sales strategies
- Excellent communication and interpersonal skills
- Proficient in analyzing sales data
- Experience in inventory management, including ordering, stock control, and monitoring of product levels to meet customer demand and minimize waste
- Strong problem-solving skills
- Knowledge of safety and security procedures in the hospitality industry
Certification
- Certified in Responsible Management of Licensed Venues (RMVL)
- Responsible Service of Alcohol (RSA)
- First Aid Certification
References
Lost Kingdom
Brent.Martin@hallmarkhospitality.com.au
Lachlan.Reardon@hallmarkhospitality.com.au
Timeline
Duty Manager
Lost Kingdom Night Club
12.2022 - 03.2024
Bottle Service
Lost Kingdom Night Club
10.2020 - 12.2022
Wait Staff Member
La Jordanian Restaurant
04.2018 - 01.2020
Sport Management And Sports Science - Sports Management
Griffith University
Year 12 -
Parramatta High School
Similar Profiles
ARJUN KUMARARJUN KUMAR
Maintenance supervisor (operation Handling) at EPIK NIGHT CLUB /STAGE DUBAI NIGHT CLUB/MOOD ROOF TOP RESTROREANTMaintenance supervisor (operation Handling) at EPIK NIGHT CLUB /STAGE DUBAI NIGHT CLUB/MOOD ROOF TOP RESTROREANT
Ryan DramesRyan Drames
Lead Busser at Lost Lake Golf ClubLead Busser at Lost Lake Golf Club
Ryan GuzzoRyan Guzzo
Caddy at Lost Dunes Golf ClubCaddy at Lost Dunes Golf Club
Stephen EbuteStephen Ebute
Support Worker - Intensive Team at Churches Of Christ CareSupport Worker - Intensive Team at Churches Of Christ Care
Ko Tahi HetarakaKo Tahi Hetaraka
Senior Barber at Lost Boys Barber StudioSenior Barber at Lost Boys Barber Studio