Astrid Bodo
Gold Coast,Qld
Summary
Proven track record in customer service and multitasking, excelling at Grind Me Coffee Co by enhancing guest experiences and streamlining service operations. Demonstrated ability to maintain composure under pressure, fostering team collaboration, and driving efficiency. Achieved significant improvements in customer satisfaction and operational flow, leveraging strong cash handling and interpersonal skills.
Overview
1
1
year of professional experience
Work History
Waitress/Kitchen Hand
Grind Me Coffee Co
Gold Coast, QLD
11.2023 - 05.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waitress/Kitchen Hand
Cabukee
Gold Coast, QLD
11.2022 - 07.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Effectively managed inventory levels for both professional use and retail sale items.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Miami State High School
Miami, QLDSkills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Cash Handling
- Service prioritization
- Upselling techniques
Timeline
Waitress/Kitchen Hand
Grind Me Coffee Co
11.2023 - 05.2024
Waitress/Kitchen Hand
Cabukee
11.2022 - 07.2023
Miami State High School