Astrid Fawkes
Perth,WA
Summary
Driven Sales Assistant with a proven track record at Unex Systems, enhancing customer satisfaction and increasing sales through expert customer needs assessment and product knowledge. Demonstrated ability to solve complex problems and maintain strong relationships, leveraging exceptional communication skills and attention to detail for optimal service delivery.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Unex Systems
12.2017 - 03.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient work environment.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Trained new hires on company policies, procedures and sales admin, helping them integrate seamlessly into the team.
- Collaborated with sales teams to develop competitive proposals, leading to increased business opportunities.
Education
High School Diploma -
One School Global
Hamilton New Zealand12.2017
Skills
Sales expertise
Complex Problem-Solving
Customer Needs Assessment
Cold-calling
Friendly and Helpful
Strong Communication and Interpersonal Skills
Reliable and Responsible
Attention to Detail
Positive Customer Engagement
Product Knowledge
Timeline
Sales Assistant
Unex Systems
12.2017 - 03.2023
High School Diploma -
One School Global
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