Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Avalabilities
Timeline
Generic

Yenuli Thavishi Edirisuriya

Penshurst,Australia

Summary

  • Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
  • Strong communication and interpersonal skills, adept at building rapport with customers and colleagues.
  • Proven ability to upsell and cross-sell products, consistently exceeding sales targets.
  • Proficient in utilizing point-of-sale (POS) systems and handling cash transactions accurately.
  • Exceptional problem-solving skills, with the ability to address customer inquiries and resolve issues effectively.
  • Detail-oriented and organized, ensuring accurate pricing, labeling, and store maintenance.
  • Collaborative team player, contributing to a positive and energetic work environment.
  • Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.



Overview

3
3
years of professional experience

Work History

Sales Assistant

Bakers Delight
07.2023 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.

Retail Sales Assistant

The Fashion Store
02.2021 - 05.2023
  • Greet and assist customers with enthusiasm, providing personalized product recommendations and answering inquiries
  • Utilize product knowledge to highlight features, benefits, and usage, resulting in increased sales opportunities
  • Efficiently operate POS system to process transactions, handle cash, and manage returns and exchanges
  • Collaborate with team members to maintain store appearance, including restocking shelves and arranging displays
  • Contribute to visual merchandising efforts to create visually appealing product presentations
  • Actively participate in staff training sessions to stay updated on product knowledge, sales techniques, and store policies
  • Played a key role in achieving a in monthly sales through effective customer engagement and upselling strategies.

Sales Associate

Decathalan
11.2018 - 07.2019
  • Assisted customers in finding clothing and accessories that suited their preferences and needs
  • Built strong customer relationships, resulting in a 20% increase in returning customers over six months
  • Contributed to inventory management by receiving, unpacking, and organizing new merchandise shipments
  • Processed transactions accurately and efficiently, balancing cash register daily
  • Supported store manager in visual merchandising efforts, ensuring a visually appealing and organized store layout
  • Collaborated with team members to organize seasonal sales events, boosting store traffic and sales revenue.

Education

Bachelors Of Information Technology Majoring Business Information System Management and sub majoring Data Analytics - Information Technology

University Of Technology Sydney
08.2025

Diploma in IT -

University Of Technology Sydney

Skills

  • Customer Service
  • Product Knowledge
  • Sales Techniques
  • Point-of-Sale Systems
  • Inventory Management
  • Visual Merchandising
  • Problem Solving
  • Cash Handling
  • Communication
  • Teamwork
  • Stocking and Replenishing
  • Merchandising Proficiency
  • Opening and Closing Procedures
  • Stock Management
  • Sales Expertise
  • Product and Service Sales
  • Display Setup
  • Product Merchandising
  • Processing Payments
  • Sales Expertise
  • Product and Service Sales
  • Display Setup
  • Product Merchandising
  • Processing Payments

Languages

Sinhala
Native/ Bilingual
English
Full Professional

Affiliations

-Host many events as an announcer in College

- Leadership Experience - Prefect in School[2014-2015]

- Member of Media club, [2014-2017]

- President of the English Debating club in 2017

- Member of the senior coir in school[2018-2020]

-Member of the drama Association in school[2014-2018]

Avalabilities

Tuesday-anytime 

Wednesday-anytime 

Thursday-anytime 

Friday-anytime

Saturday-anytime

Sunday-anytime

Timeline

Sales Assistant

Bakers Delight
07.2023 - Current

Retail Sales Assistant

The Fashion Store
02.2021 - 05.2023

Sales Associate

Decathalan
11.2018 - 07.2019

Bachelors Of Information Technology Majoring Business Information System Management and sub majoring Data Analytics - Information Technology

University Of Technology Sydney

Diploma in IT -

University Of Technology Sydney

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Yenuli Thavishi Edirisuriya