Athene Hynes
Perth,WA
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at The Lobster Shack through exceptional service and creative solutions. Skilled in public speaking and exceptional communication, adept at fostering positive guest experiences and improving operational efficiency. Achieved significant improvements in tour quality and visitor engagement, demonstrating both innovative strategy development and collaborative teamwork.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Tour Guide
The Lobster Shack
Cervantes, WA
06.2024 - Current
- Built personal relationships with guests to promote positive experiences.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Guided groups of up to 60 people on scheduled tours.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Receptionist/ Housekeeper
The Cervantes Lodge
Cervantes, WA
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Sales Associate
Brown Thomas
Galway, Ireland
01.2023 - 09.2023
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
Hospitality Team Member
The Lobster Shack
Cervantes, WA
06.2024 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
Front of House Employee
Mollys Irish Bar
Perth, WA
11.2023 - 02.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Accurately operated cash register to process customer payments.
Education
Master Of Education - Special And Inclusive Education
Hibernia College
Dublin08.2023
Post-Graduate Certificate - Globalisation, Human Rights And Gender Studies
University College Galway
Galway, Ireland 03.2022
Bachelor Of Arts - English, Sociology And Politics
University College Galway
Galway Ireland 08.2021
Skills
- Public speaking
- Presentation skills
- Local history
- Exceptional communication
- Creative solutions
Certification
- RSA
- Approved manager certification
Timeline
Tour Guide
The Lobster Shack
06.2024 - Current
Receptionist/ Housekeeper
The Cervantes Lodge
06.2024 - Current
Hospitality Team Member
The Lobster Shack
06.2024 - Current
Front of House Employee
Mollys Irish Bar
11.2023 - 02.2024
Sales Associate
Brown Thomas
01.2023 - 09.2023
Master Of Education - Special And Inclusive Education
Hibernia College
Post-Graduate Certificate - Globalisation, Human Rights And Gender Studies
University College Galway
Bachelor Of Arts - English, Sociology And Politics
University College Galway