Yun Liu

• Give recommendations on local specialties and consuming places, such as Salamanca market, Wrest Point Hotel Casino, Me Wah, Elizabeth street mall.
• Collaborated with local business and scenic spot, introduced products to my passengers including food, artworks and souvenirs and other services.
• Increased repeat customers through exceptional service and fostering long-term relationships with clients.
• Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
• Enhanced visitor experience by providing engaging and informative tours of various attractions.

List of itineraries:

Hobart city tour: Richmond, Hobart city, Mount Wellington, Cascade Brewery.

Port Arthur: Tessellated Pavement, Blow Hole, Tasmans Arch, Devils Kitchen, Port Arthur Historic Site.

Bruny Island: Get Shucked, The Neck Game Reserve, Bruny Cheese Co., Adventure Bay, Bruny Island Cruise.

Freycinet National Park: Coles Bay, Wineglass Bay, Honeymoon Bay, Freycinet Marine Farm.

Launceston city tour: Bridestowe Lavender, Grindelwald, Cataract Gorge Reserve.

Cradle Mountain day tour: Sheffield, Cradle Mountain.

• Worked with front desk to respond promptly to all guest requests.
• Communicated repair needs to maintenance staff.
• Trained and mentored all new personnel to maximize quality of service and performance.

• Coded websites using HTML, CSS, JavaScript and jQuery languages.
• Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
• Oversaw web platform testing, troubleshooting and user sampling prior to live deployment.