Athira Rajeev
Cranbourne East,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Magical Blinds
09.2020 - Current
- Cash Register Operations Customer Service and Assistance Inbound and Outbound Calling Customer Inquiry Response
- Answered customer telephone calls promptly to avoid on-hold wait times
- Recommended products to customers, thoroughly explaining details. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. Exhibited high energy and professionalism when dealing with clients and staff
- Maintained up-to-date knowledge of product and service changes.
- Answered constant flow of customer calls with minimal wait times
Team Leader
Hungry Jacks, Melbourne Central
01.2015 - 07.2020
- Handled approximately daily credit and cash transactions for customers with accuracy and speed. Counted money in drawers at beginning and end of each shift.
- Mentored and guided employees to foster proper completion of assigned duties.
- Supervised team members to confirm compliance with set procedures and quality requirements
- Built strong relationships with customers through positive attitude and attentive response
Education
Certificate IV in Health Admin -
Intercare Training
Keysborough, VIC10.2023
Skills
- Responding to Difficult Customers
- Attending phone calls
- Building Customer Trust
- Loyalty
- Understanding
- Customer Needs
- Answering Customer Questions
- Retail Sales Customer Service
References
Keethaviny Sivananthan (Personal)
PCA (Regis Aged care)
0483851686
keeththaviny@gmail.com
Konesh Gnanasagam (Work)
Supervisor (Magical Blinds)
0433694006
sales@magicalblinds.com.au
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Full Professional
Timeline
Customer Service Representative
Magical Blinds
09.2020 - Current
Team Leader
Hungry Jacks, Melbourne Central
01.2015 - 07.2020
Certificate IV in Health Admin -
Intercare Training