Audrey Marco
SCULLIN,Australia
Summary
During my career I have provided excellent administrative and client support in both a health care environment and more recently within the Justice and Community Directorate. I am a mature, dependable worker, motivated, honest, and have strong work ethics. I am trustworthy in my work as well as conscientious in the tasks assigned to me and over the years, I have developed excellent collaboration skills and sound administrative ability. I am passionate about community health, the environment and Aboriginal people 'health . I am currently acting in an executive administrative position, covering as an Associate to an ACT Magistrate of the Law Court, assisting the Magistrate both in Court and in chambers, with administrative task related to current criminal Court cases, particularly assisting with Circle Sentencing Galambany Court for our First Nation people.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registry Support Officer ASO 4
ACT Law Courts
04.2022 - Current
- Oversee daily operations and workflow of the Magistrate Court Civil, listing unit
- Prepare and check all Supreme Court lists, including Judges 'list
- Excellent oral and written communication skills exercised daily and experienced in negotiating and liaising with internal and external stakeholders such as member of the public, Registrars, Associates to Judge and Magistrate, the press, the Australian Federal Police, Security Officers, Lawyers
- The Civil section of the Court process a range of various claims, from Workers Compensation, Personal Injury claims, death and motor vehicle injury claim to infant's settlement and debt claim
- Acted on higher duties as a Senior Registry Officer ASO5 multiple times
Registry Support Officer ASO 3
ACT Law Courts
10.2020 - 04.2022
- Commitment to assist ACT Law Courts Users from diverse backgrounds with procedural advice over the phone and via email whilst supporting both the Magistrate and Supreme Courts registry with exceptional organizational, administrative and time management skills, including the ability to manage competing tasks and priorities within a busy work environment
- Prepare and check both Magistrate and Supreme court lists
- Oversee list coordination for hearing, conferences, directions, and mediation matters
- Answer telephone enquiries and related correspondence
- Print off all non-originating documents lodged through ICMS E-Lodgment portal, distribute accordingly and / or index in the file
- Lodge on ICMS documents filed in court, index, and file away
- Record Magistrate court results in ICMS and prepare listing notices if required
- Assist with returning subpoenas during quiet periods
- Acted as a subpoena Clerk for 3 months on a part-time basis
- Achievements: During my short time as a Registry Support officer in the Civil- Listing unit, I have acted in a few different roles, reflecting my ability to adapt and learn new processes in a timely manner whilst being dependable and a flexible work colleague
Registry Support Officer
ACT Civil and Administrative Tribunal (ACAT)
01.2020 - 10.2020
- Commitment to assist Tribunal Users from diverse backgrounds with procedural advice
- Thrive to communicate effectively with both Tribunal Users and work colleagues, fused with the ability to adapt to changing environment, all with impeccable written and spoken skills
- Performed administrative functions and worked collaboratively across the Tribunal with printing daily list of matter scheduled, lodging Civil dispute and Residential dispute applications on the Integrated Courts Management System (ICMS), listing matter, printing, and making file
- Liaised with fellow coworkers and seek advice from my Team Leader and / or directly with the Deputy Registrar or the Senior Member when specific issues arose and seek answers
- Supported Tribunal users with enquiry in person within a counter setting, over the phone and via emails
- Received documents, printed, lodged, and filed document in a timely manner, with accuracy and confidentiality
- Took payments
- Extracted relevant information from Tribunal users, to provide the best targeted solution for all party involved
- Responsible for taking the banking from ACAT to the Courts twice weekly
- Achievements: Commended for my enthusiasm, reliability, and targeted customer focus, coupled with the resilience ability demonstrated to adapt to new procedures and regulations attached to performing a position in a totally new work environment and during first covid lock down
Pharmacy Assistant/Naturopath
City Market Chemist
08.2019 - 12.2019
- Commitment to customer service with the ability to build productive relationships with customers and work colleagues
- Providing a high level of customer service, offering advice on products suitable for improving the customers' well-being
- Accepting prescriptions for dispensing and distributing prescriptions to customers with relevant advice on the medication
- Management of the vitamins and supplements section, including ordering, stock check and stock rotation
- Discussing with the customers the benefits of allopathic and alternative medicine products
- Apply point of sale handing procedures and till operations
- Responsible for the closing of the tills, banking and opening and closing of the store
- Achievements: Commended for my initiative, enthusiasm, intense customer focus and the ability to deal with difficult customers calmly, offering empathy and understanding
Sole Practicing Naturopath Consultant and Manager
The Lucy Rose Clinic
12.2013 - 07.2019
- Provided the latest research based naturopathic health protocol to client via telephone and on a one-to-one consultation within booked appointments
- Managed all administration, processed clients' payments, handled billing questions, maintained records of both financial and health related matters
- Oversaw daily operations and workflow of the entire clinic
- Reviewed clients' test results and prepared written treatment plans in clear and concise language
- Established effective working relationships with clients of various cultural, ethnic, and economic backgrounds
- Recommended appropriate supplements and provided lifestyle guidance for the clients' best health outcome
- Responsible for the prescribing of supplements, including ordering, stock check and stock rotation
- Provided research based written articles for the clinic's website
- Planned group meeting for clients on a specific subject
- Achievements: Commenced and autonomously managed the clinic for 5 years
- Built strong relationships and trust with clients
- Provided support, empathy, understanding and offered best-option solutions
- I am proud of my management of the clinic which became a highly successful business and grew from a one day a week business to four days a week, with back-to-back appointments
Pharmacy Assistant/Naturopath
City Market Chemist
11.2012 - 03.2017
- Commitment to customer service with the ability to build productive relationships with customers and work colleagues
- Providing a high level of customer service, offering advice on products suitable for improving the customers' well-being
- Accepting prescriptions for dispensing and distributing prescriptions to customers with relevant advice on the medication
- Management of the vitamins and supplements section, including ordering, stock check and stock rotation
- Discussing with the customers the benefits of allopathic and alternative medicine products
- Apply point of sale handing procedures and till operations
- Responsible for the closing of the tills, banking and opening and closing of the store
- Achievements: Commended for my initiative, enthusiasm, intense customer focus and the ability to deal with difficult customers calmly, offering empathy and understanding
Education
Cambridge Proficiency in English - Literature Baccalaureate level
Mental Health First Aid Course -
Canberra Institute of Technologies
12.2023
Bachelor of Health Science (CompMed) -
Charles Sturt University
12.2022
Certificate II in Community Pharmacy -
University of Canberra
12.2011
Advanced Diploma of Naturopathy -
Canberra Institute of Technology
12.2011
Diploma of Naturopathy/Herbal Medicine -
The College of Naturopathic Medicine
07.2001
Skills
- Office administration
- Continuous improvement
- Support services
- Operational support
- Teamwork and collaboration
- Verbal and written communication
- Customer service understanding
- Cross-functional collaboration
- Problem-solving skills
- Attention to detail
Certification
PADI open water diver
Languages
English
French
References
- Evie Tauer, Present Manager, 0456219213, Chambersmanager@courts.act.gov.au
- Paul Taylor, Previous Manager at the ACAT, 0416 979 142, Paul.taylor@act.gov.au
Citizenship
Australian Citizen
Timeline
Registry Support Officer ASO 4
ACT Law Courts
04.2022 - Current
Registry Support Officer ASO 3
ACT Law Courts
10.2020 - 04.2022
Registry Support Officer
ACT Civil and Administrative Tribunal (ACAT)
01.2020 - 10.2020
Pharmacy Assistant/Naturopath
City Market Chemist
08.2019 - 12.2019
Sole Practicing Naturopath Consultant and Manager
The Lucy Rose Clinic
12.2013 - 07.2019
Pharmacy Assistant/Naturopath
City Market Chemist
11.2012 - 03.2017
Mental Health First Aid Course -
Canberra Institute of Technologies
Bachelor of Health Science (CompMed) -
Charles Sturt University
Certificate II in Community Pharmacy -
University of Canberra
Advanced Diploma of Naturopathy -
Canberra Institute of Technology
Diploma of Naturopathy/Herbal Medicine -
The College of Naturopathic Medicine
PADI open water diver
Cambridge Proficiency in English - Literature Baccalaureate level
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