August Malone
Maidstone,VIC
Summary
Detail-oriented professional with 3.5 years of experience in credit operations, compliance, and customer support. Proven ability to review complex information, apply regulatory requirements, and deliver accurate, consistent outcomes in high-volume environments. Strong background in audit support, process improvement, and stakeholder communication.
Overview
4
4
years of professional experience
Work History
Credit Operations Officer
Sumo Power Pty Ltd
Melbourne, VIC
11.2022 - Current
- Owned end-to-end operations for hardship, concession, and government energy assistance programs, reviewing customer information and applying eligibility criteria in line with regulatory requirements, allocating $1.9M in FY24–25.
- Acted as subject-matter expert for regulatory compliance, designing and maintaining compliant processes, supporting audits, and advising internal stakeholders on policy and requirements.
- Led operational improvements, including the development of a new payment plan model, regulatory change implementation, and control reporting, improving accuracy and reducing compliance errors.
- Verified customer information and supporting documentation to ensure data accuracy, correct application of entitlements, and alignment with program guidelines.
Credit Officer
Sumo Power Pty Ltd
Melbourne, VIC
06.2022 - 11.2022
- Assessed customer circumstances and financial information to determine eligibility for hardship assistance in line with regulatory and policy requirements.
- Developed tailored payment arrangements using structured decision-making, ensuring compliance while maintaining strong customer outcomes.
- Collaborated with internal teams to resolve complex enquiries and escalate issues where required.
Centrelink Customer Service Officer
Serco Pty Ltd
Melbourne, VIC
02.2022 - 05.2022
- Delivered accurate and compliant support across Centrelink services, interpreting information and adapting communication to diverse and sensitive needs.
- Maintained detailed and accurate records to support reporting and service continuity.
- Performed identity verification and data validation checks to ensure confidentiality and accuracy.
Education
Working With Children Check (Volunteer) -
Service Victoria
04-2025
Certificate III in Business -
Knowledge Space
11-2023
First Aid Certificate -
St John Ambulance
Skills
- Regulatory compliance
- Data analysis & interpretation
- Microsoft Office Suite (advanced Excel)
- Billing & CRM systems (Genesys Cloud, Westpac, PayWay, Brave)
- Process improvement
- Stakeholder communication
- Strong written & verbal communication
- Strong attention to detail
Timeline
Credit Operations Officer
Sumo Power Pty Ltd
11.2022 - Current
Credit Officer
Sumo Power Pty Ltd
06.2022 - 11.2022
Centrelink Customer Service Officer
Serco Pty Ltd
02.2022 - 05.2022
Working With Children Check (Volunteer) -
Service Victoria
Certificate III in Business -
Knowledge Space
First Aid Certificate -
St John Ambulance