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Associate Field Guide Club Demonstration Services | Part-Time Associate Field Guide Introduction Dear Associate, Whether you are new to the company or a long-term team member, thank you for joining the Club Demonstration Services (“CDS”) family! You have joined a global team committed to engaging Costco members and working collaboratively with Costco management and our supplier partners. Our commitment extends beyond those we serve. It centers on taking care of each other and helping the company grow. Since its inception in 1988, CDS has become a global enterprise now made up of over 32,000 dedicated Associates in ten countries and regions—and growing! We are proud of our work and remain humbled by the faith Costco has entrusted in CDS all these years and as it continues to open new warehouses around the world. Our goal is to do things better today than we did yesterday and to do things better tomorrow than we did today. Your contributions have a direct impact on our future and on the success of our customer, Costco Wholesale Corporation, and thus on our ability to reach that goal. That is why we invest in you and also why it is so important for us to build and maintain a workplace based on mutual respect, trust and integrity. We need talented, dedicated Associates to help us realize our potential every day. To help guide you in our company’s principles, we have developed this Associate Field Guide to outline our expectations of you as well as to provide our assurances that we will maintain a productive and comfortable work environment where all of our Associates are provided with an equal opportunity to excel. The Field Guide is to be used as a supplement to the Associate Handbook. forced to impose disciplinary measures—including possible termination—if you engage in any of the above behaviors. In some situations, we may ask an Associate to leave work and temporarily remove them from the schedule while we investigate Using foul, inappropriate, abusive or vulgar language Interfering with a co-worker’s product demonstration, including engaging in any type of personal conversation with a co-worker when you’re not working, and they are working; you may take a sample and move along (“grab and go”) Destroying, damaging, misusing or using without prior authorization any property that doesn’t belong to you Falsification or altering of CDS documents or records Bringing any type of weapon or other dangerous device or substance onto CDS or Costco property (unless expressly permitted by law) Refusing to follow a reasonable directive from any of your managers or supervisors Acting in a disrespectful manner toward another CDS Associate, Costco employee or member or any business partner Recording conversations or taking videos or photos in the workplace or recording work-related conversations outside of the workplace without consent (unless expressly permitted by law) Any form of theft Any form of dishonesty or failing to be forthright with us or any of our business partners Fighting or making any type of physical threat Disclosing confidential or proprietary CDS business information not available to the general public (this does not include discussions about terms and conditions of employment) Duplicating or distributing work schedules as schedules may change following the original posting Failing to follow general, food and workplace safety rules Harassing, bullying, threatening, intimidating or coercing any other CDS Associate, Costco employee or member or business partner at any time (including during off-duty hours) Using the office computer to visit Internet sites or send communications which are illegal, which violate any of our other policies or which are otherwise offensive or inappropriate Using company phones, company-provided Internet or other company equipment for non-business purposes or for purposes which violate any of our other policies Engaging in any other conduct that is not otherwise considered concerted activity protected by the law and which is unethical, unprofessional or otherwise detrimental to our legitimate business interests, other Associates or Costco and our other business partners 3 | Page a situation that is brought to our attention. We ask that you not put us in this position—dealing with unacceptable workplace behavior is the part of our jobs that we dislike the most and it takes away from allowing us to focus on achieving our goals. Since it would be impossible for us to list every single possible infraction that falls in our list of unacceptable behaviors, we reserve the right to determine if your conduct isn’t in line with our standards, values and goals as a company. The same goes for your job performance. If your observable performance on the sales floor isn’t in line with our standards or your sales numbers are not at an acceptable level, we will let you know about it. Failure to demonstrate immediate and sustained improvement of any performance issues may likewise result in disciplinary measures. We want to give Associates advance notice, whenever possible, of problems with their conduct or performance so they have an opportunity to correct them. We expect most performance and behavioral issues to be resolved this way. This doesn’t mean that we won’t take more serious action when appropriate. We may utilize any level of discipline to address a problem as we deem necessary, including immediate termination of employment if warranted under the circumstances. All of your managers will make themselves available to discuss any disciplinary issues and how best to move forward from those issues and succeed in the future. Ethical Expectations Policy: We have the privilege of operating out of Costco warehouses around the world, so it’s absolutely critical that we never do anything that may lead to customer distrust. In order to avoid this issue altogether, we require that you comply with the following guidelines and take the following precautionary steps before, during and after

Efficient [Job Title] able to handle continuous physical work in different environments while exceeding standards. Careful to use correct techniques for different types of materials and fits. Expert with wide range of power tools and equipment. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Dedicated student interested in applying excellent communication and interpersonal skills to a [Job Title] role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking Welder skilled in MIG, flux and stick welding. Talented at operating drill press and crane. Strong background in welding and metal fabrication.

I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I have dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I am committed to maintaining professional relationships to increase profitability and drive business results. I believe being a solid team player with outgoing, positive demeanour and proven skills helps establish positive rapport with clients. Being hardworking and passionate is my life motto to help push me to become the best version of myself

Augustin Bolsée

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Cook and Waiter

Construction Worker

Farm Worker

Gardener

Bewer Distribution Worksaler

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No Degree - Université

No Degree - College

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Gardener

Bewer Distribution Worksaler

Cook and Waiter

Construction Worker

Farm Worker

No Degree - Université

No Degree - College

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