Augustin George Ayinikkal
Wollongong,NSW
Summary
Highly enthusiastic graduate student , looking for casual/ part time/full time role in a hospitality and sales driven environment to use my skills and knowledge which is attained over the past years while working as a customer service representative.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Worker
Aquamarine
Wolongong, NSW
03.2023 - Current
- Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
- Engaged clients in activities aimed at promoting physical and mental stimulation.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Provided emotional support and companionship to enhance clients' well-being.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
- Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
- Facilitated community integration and socialization through arranging and accompanying clients on outings.
Retail Assistant
Ezy-Mart
Wolongong, NSW
02.2022 - 09.2022
- Accurately handle customer transactions, including cash and card payments, ensuring smooth and efficient service at the counter
- Actively engage with customers to upsell menu items, provide recommendations, and highlight promotional offers
- Greet and assist customers with inquiries, ensuring a positive dining experience by addressing their needs promptly and courteously
- Support back-of-house operations, cleaning, and maintaining hygiene standards
- Issued refunds for damaged, non-functional and unwanted items.
- Received, picked, and dispatched product orders.
Food Truck Crew Member
Chubby Buns
Punchbowl, NSW
01.2022 - 05.2022
- Recommended improvements after analyzing service quality and customer feedback
- Achieved high inspection scores by managing food handling and safety procedures
- Loaded and unloaded cargo from trucks efficiently.
- Developed staff skills through training and mentoring
- Upheld high standards of customer service during pickups and deliveries.
- Trained new team members in company procedures and safety guidelines.
Retail Sales Assistant
LuLu Hypermarket
Doha, Qatar
01.2021 - 11.2021
- Processed sales transactions accurately and efficiently, maintaining cash register and financial reports
- Collaborated with team members to create visually appealing merchandise displays that enhanced customer engagement
- Handled customer inquiries and complaints, ensuring prompt resolution and maintaining loyalty
- Utilized POS system to process cash, credit card, and mobile pay transactions.
- Answered customer questions about return and exchange policies.
Customer Service Representative
Carrefour
Doha, Qatar
10.2020 - 02.2021
- Delivered exceptional customer service with best customer service ratings
- Maintained customer records by updating account information in database.
- Maintained high level of knowledge regarding current promotions, discounts, or special offers available.
Education
Masters in Engineering - Mining
University of Wollongong
NSW, Australia01.2024
Bachelor of Science - Mechanical Engineering
Vellore Institute of Technology University
Vellore, Tamil Nadu, India09.2020
12th grade -
M.E.S Indian School-Doha
Doha, Qatar03.2016
Skills
- Customer Service
- Communication Skills
- Multitasking
- Strong teamwork
- Customer service focus
- Customer engagement
- Flexible schedule availability
Certification
- First Aid certificate
- Certificate III Aged care and disability
- CPR certificate
- Manual handling certificate
- Auto CAD
- 3 Yearly Oxygen Delivering SCSR – OSCSR
- RIICOM201E Communicate in the workplace
- RIIERR203E Escape from hazardous situations unaided
- RIIERR205D Apply initial response First Aid
- RIIERR302E Respond to local emergencies and incidents
- RIIGOV201E Comply with site work processes/procedures
- RIIRIS201E Conduct local risk control
- RIIWHS201E Work safely and follow WHS policies and procedures
References
- Sharan Chandran M, Assistant Professor, Vellore Institute of Technology, Vellore, Tamil Nadu, Sharanchandran.m@vit.ac.in
- Yue Zhao, Professor Engineering Research, University of Wollongong, Wollongong, NSW, yue@uow.edu.au
- Earnst Bafi, Associate Professor, School of Civil, Mining and Environmental Engineering, ernest_baafi@uow.edu.au
Timeline
Support Worker
Aquamarine
03.2023 - Current
Retail Assistant
Ezy-Mart
02.2022 - 09.2022
Food Truck Crew Member
Chubby Buns
01.2022 - 05.2022
Retail Sales Assistant
LuLu Hypermarket
01.2021 - 11.2021
Customer Service Representative
Carrefour
10.2020 - 02.2021
- First Aid certificate
- Certificate III Aged care and disability
- CPR certificate
- Manual handling certificate
- Auto CAD
- 3 Yearly Oxygen Delivering SCSR – OSCSR
- RIICOM201E Communicate in the workplace
- RIIERR203E Escape from hazardous situations unaided
- RIIERR205D Apply initial response First Aid
- RIIERR302E Respond to local emergencies and incidents
- RIIGOV201E Comply with site work processes/procedures
- RIIRIS201E Conduct local risk control
- RIIWHS201E Work safely and follow WHS policies and procedures
Masters in Engineering - Mining
University of Wollongong
Bachelor of Science - Mechanical Engineering
Vellore Institute of Technology University
12th grade -
M.E.S Indian School-Doha
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