Aurora Jin

• Daily front desk management, managing student sign-ins and registrations, maintaining a safe and hygienic environment.
• Assisting with course inquiries, scheduling classes, and facilitating registrations.
• Overseeing procurement, inventory, and sales to ensure smooth transactions.

• Specialized in front desk guest services with a focus on welcoming and guiding guests, including those seeking accommodation, dining, conference, and banquet services.
• Skilled in assessing and addressing customer needs. Timely appease potential guests with complaints and resolve or escalate issues to the lobby manager.

• Social Media Marketing: Handling the official public media account, creating daily content for posts. Assisted in planning, producing, and promoting monetization videos on social media, achieving 140,000+ views with a three-digit cost in a week.
• Event Curation: Participated in organizing player celebrations and assisting in game exhibitions.
• International Team Collaboration: Contributed to the release strategy for the AAA title "Eternal Abyss". Phased deployment planning and collaboration on the announcement video with the Montreal team. Helped managing project supplier contracts.

Experienced in objective market research, user surveys/interviews, proficient report writing for industry studies, and expert competitor analysis.

Assisted in product launches, conducted competitor research, managed registration for small clients, contributed to demand/feature optimization, and supported product launch events.

In the Urbanization Consulting Department, engaged in industry research, policy analysis, expert interviews, and assisted in writing government white papers, consulting reports, and presentation slides.

• Executed effective telephone sales strategies to attract and enroll students, meeting and exceeding monthly targets.
• Established and nurtured positive relationships with parents, providing detailed information about courses and addressing inquiries.
• Conducted outbound calls to potential clients, effectively communicating the value proposition of educational programs.