AUSTIN DALY
Point Piper,VIC
Summary
Friendly and reliable. Skilled at problem resolution and time management. Comfortable working in fast-paced environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
Work History
CFA Operational Firefighter
CFA
08.2024 - Current
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Operated structural pumpers and tankers to aid in rescue operations.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
Café, Food & Beverage Attendant
The Atlantic Group
08.2023 - Current
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Greeted and seated guests to provide friendly and welcoming experience.
Warehouse Labourer
Coles, Liquor land
08.2022 - 12.2023
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Community Events Volunteer
Lighthouse Foundation
12.2022 - 03.2023
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
Customer Service Representative
Sacca's Fine Foods
04.2020 - 07.2021
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Implemented and developed customer service training processes.
Delivery Driver
The iPhone Guy
03.2019 - 04.2020
- Delivered packages to customer doorsteps and business offices.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
Customer Service Representative
Coles Super Markets
01.2011 - 03.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
RSA - Resposible Serving of Alcohol
RSA
Online02.2024
First Aid - First Aid
Wilderness First Aid
Frankston, VIC10.2022
High School Diploma -
St Joseph's Collage
Newtown, VIC12.2013
Skills
- Conditions assessment
- Community Education
- Staff Leadership
- Guest Services
- Allergy awareness
- Truck loading and unloading
- Shipment Processing
- Packaging and Labeling
- Order Management
- Computer Skills
- Operations Support
- Recordkeeping
Timeline
CFA Operational Firefighter
CFA
08.2024 - Current
Café, Food & Beverage Attendant
The Atlantic Group
08.2023 - Current
Community Events Volunteer
Lighthouse Foundation
12.2022 - 03.2023
Warehouse Labourer
Coles, Liquor land
08.2022 - 12.2023
Customer Service Representative
Sacca's Fine Foods
04.2020 - 07.2021
Delivery Driver
The iPhone Guy
03.2019 - 04.2020
Customer Service Representative
Coles Super Markets
01.2011 - 03.2019
RSA - Resposible Serving of Alcohol
RSA
First Aid - First Aid
Wilderness First Aid
High School Diploma -
St Joseph's Collage
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