Austin Seo
Brisbane
Summary
Personable and dependable, with strong commitment to maintaining safe and compliant work environment. Possesses solid understanding of safety regulations and risk management principles, coupled with proficiency in conducting safety audits and implementing preventive measures. Dedicated to fostering culture of safety and ensuring well-being of all team members.
Overview
3
3
years of professional experience
1
1
Certification
Work History
F&B Attendant
Sofitel Hotel
05.2025 - Current
- Boosted customer loyalty through friendly interactions and genuine care for their dining experience.
- Ensured food safety compliance by properly handling, storing, and serving food items according to established guidelines.
Concierge
Hilton
06.2023 - 04.2025
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Disaster Safety Officer
Korea District Heating Corporation
07.2022 - 12.2022
- Responded to any emergencies as instructed and with utmost efficiency.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
Education
Bachelor of Engineering - Industrial Engineering
Inha University
Incheon, South Korea02-2022
Skills
- Critical thinking
- Data analysis
- Time management
- Quality assurance controls
- Process improvement
- Manufacturing processes
- Safety policies
- Effective problem solving
- Team player mentality
Accomplishments
- Assisted with creating innovative engagement proposals that were memorable to couples and loved ones.
- Planned and implemented the company-wide rollout of a proactive safety and health target program, partnering with field management and supervisory staff and effectively reduced overall accidents by 1.5%.
Languages
English
Professional Working
Korean
Native or Bilingual
Certification
White card
Driver License
Timeline
F&B Attendant
Sofitel Hotel
05.2025 - Current
Concierge
Hilton
06.2023 - 04.2025
Disaster Safety Officer
Korea District Heating Corporation
07.2022 - 12.2022
Bachelor of Engineering - Industrial Engineering
Inha University
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