Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AVA D’Agostino

Sutherland,New South Wales

Summary

Experienced Shift Manager with a strong background in team management. Demonstrated success in overseeing all aspects of operations, ensuring smooth and efficient workflows. Skilled at making strategic adjustments to scheduling and task prioritisation, ensuring the shift and team stay on schedule and meet objectives.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Manager

Guzman y Gomez
11.2021 - Current
  • Supervised upwards of 23 employees on a single night shift.
  • Promoted customer satisfaction by addressing complaints and issuing refunds.
  • Ensured compliance with alcohol regulations by checking identification cards of patrons.
  • Trained new team members on proper operations of POS system and cash handling procedures.
  • Boosted sales revenue by implementing effective upselling techniques and encouraging team members to promote special offers or featured items.
  • Performed cash balancing at the end of every shift.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.

Sales Assistant

Shoes & sox
07.2022 - 02.2023
  • Maintained knowledge of company products and services to make informed recommendations to clients.
  • Organised back-of-house areas for efficient inventory management.
  • Cleaned and organised sales floor in accordance with company merchandising standards.

Cafe All Rounder

San Churros Chocolateria
03.2021 - 12.2021
  • Processed customer orders quickly and accurately using the point of sale system.
  • Prepared beverages according to company standards using correct proportions of ingredients.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters and equipment.

Education

Diploma Of Nursing -

NSW TAFE
Kogarah, NSW

Certificate III in Health Services Assistance

TAFE NSW - St George
Kogarah, NSW
07.2024

High School Diploma -

Gymea Technology High School
Gymea, NSW
11.2022

Skills

  • Decision-Making
  • Interpersonal Skills
  • Critical Thinking
  • Punctual and Reliable
  • Delegating Work

Certification

  • First Aid Certificate (HLTAID009, HLTAID010 & HLTAID011)
  • Responsible Service of Alcohol (RSA)

Timeline

Sales Assistant

Shoes & sox
07.2022 - 02.2023

Shift Manager

Guzman y Gomez
11.2021 - Current

Cafe All Rounder

San Churros Chocolateria
03.2021 - 12.2021

Certificate III in Health Services Assistance

TAFE NSW - St George

High School Diploma -

Gymea Technology High School

Diploma Of Nursing -

NSW TAFE

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AVA D’Agostino