Ava Whitcombe
Rosanna
Summary
Dedicated cinema and café worker skilled in exceptional customer service and cash handling. Proven ability to enhance guest experiences while maintaining cleanliness and organization. Experience in resolving customer inquiries and maintaining a welcoming atmosphere.
Overview
1
1
year of professional experience
Work History
Cinema Worker
HOYTS Northland
Preston, VIC
07.2025 - Current
- Provided exceptional customer service to enhance guest experiences during film screenings.
- Operated point-of-sale systems for ticket sales and concessions efficiently.
- Maintained cleanliness and organization in theaters and common areas to ensure a welcoming environment.
- Assisted with setup and breakdown of event spaces for special screenings or promotions.
- Collaborated with team members to manage high-volume periods effectively, ensuring smooth operations.
- Monitored inventory levels for concessions, reporting shortages to management promptly.
- Resolved guest inquiries and complaints swiftly, promoting positive customer relations at all times.
- Managed inventory efficiently, ensuring adequate stock levels of food, beverages, and supplies at all times.
- Handled customer inquiries professionally and knowledgeably, resolving issues promptly to maintain positive relationships with patrons.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Collaborated with team members to maintain theater cleanliness during busy periods, resulting in higher guest satisfaction ratings.
- Facilitated group bookings for special events, coordinating with event planners to ensure successful experiences for all attendees.
Cafe Worker
Stephenie's Cafe
Rosanna, VIC
06.2025 - 01.2026
- Processed orders and provided accurate information regarding products and services.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance customer satisfaction initiatives.
- Prepared beverages and food items according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Processed transactions accurately using point-of-sale systems, ensuring smooth sales operations.
Education
Viewbank College
Rosanna, VICSkills
- Food safety
- Cleanliness maintenance
- Cash handling expertise
- Adaptability and resilience
- Scheduling flexibility
- Sales promotion
- Excellent customer service
- Strong work ethic
Timeline
Cinema Worker
HOYTS Northland
07.2025 - Current
Cafe Worker
Stephenie's Cafe
06.2025 - 01.2026
Viewbank College