Ava Wiseman

I commenced with Ramsay Health Care Gateshead this early July in an oncology, palliative, and general medical ward. Within this time, I have gained relevant experience in areas such as:

• Assisting patients with daily living activities and personal hygiene.
• Monitoring patient vital signs and reporting changes to the nursing staff.
• Maintained a safe environment for both patients and staff.
• Assisted with specialised one on one care for patients requiring close supervision.
• Organised and restocked medical supplies.
• Repositioning patients to support PAC.
• Remove cannulas.
• Communicated with allied health professionals.
• Maintained up to date progress notes and patient records.
• Supported nursing staff with end of life and post mortem care.

• Commenced with Coles in 2021 in a Customer Service role, advancing from front registers to, Self Service and then to Service desk. This role included servicing customers on the registers, scanning and packing groceries and initiating conversation while finalising sale in a timely manner and managing cash/ eftpos sales. Self Serve entailed the supervision of customers scanning groceries, attending to inquiries, attending to product scanning issues, pricing issues regarding stock and returning dead stock to store locations after self service hours ceased. Front desk responsibilities included acknowledging and abiding by the legal age for the sale of tobacco, understanding and having knowledge of products, and providing a welcoming experience for all customers.
• Bakery - assisting with the packaging of items, labelling of the goods and stocking the shelves, completing duties as required by the bakery manager.
• Click and collect - Picking and packing orders accurately, efficiently and safely for our online customers, communicating with other departments regarding out of stock items. Ensuring accuracy and remaining on task to ensure orders were filled as ordered.
• Nightfill - Working with pace, accuracy and with detail in stocking shelves. This included stacking products, understanding location of goods, front facing products for customer ease. All tasks completed in a fast-paced environment whilst maintaining attention to detail. remaining on task and adhering to WHS policies and procedures. This included understanding safety in the workplace and adhering to Coles policies and procedures to ensure the safety of oneself and customers.
• Developed strong communication skills by assisting diverse customers, acknowledging all customers with care and ensuring their in-store experience exceeded expectations.
• Adaptable and flexible, I was eager to take on new roles to increase my skills and experience.
• Understand and follow the Coles Policies and procedures.

• Assisted with patient mobilisation and repositioning
• Encouraged independence by promoting patients to do as much as they can themselves
• Assisted with ADL's and PAC
• Observations
• Wound care and dressings
• Completed progress notes, observation charts and relevant patient documentation
• Collaborated with Physiotherapists, Occupational Therapists, Doctors, and Nursing staff

• Showering patients, observations, repositioning
• Removal of Cannula and injecting medication into a cannula
• IV preparation
• Subcut injections
• Liaising with healthcare professionals regarding patient care physiotherapists and nursing staff.
• Communicated with patients and family members regarding care.
• Provided patients with medication
• Assisted with wound care
• Assisted with application of ECG

• Assisted with bathing, toileting, dressing (personal care and hygiene).
• Assisted residents with walking, transferring and using mobility aids (mobility and transfers)
• Assisting with feeding and meal set up (nutrition and hydration)
• Infection control and hygiene such as handwashing, maintaining hygienic environments as well as PPE.
• Reporting any concerts to RN’s
• Emotional and social support such as engaging in conversations, encouraging residents to participate in provided activities, providing comfort and reassurance when needed.
• Assisted RN’s in the administration of medications and wound care, as well as observing and reporting changes in resident conditions to nursing staff.
• Family support after a residents passing