Avah Cassar
Melbourne ,VIC
Summary
Energetically excelled at Nourish as a Front of House Staff Member, where I mastered menu memorization and elevated customer service, significantly enhancing guest experiences. Mentored new staff, showcasing exceptional cultural awareness and reliability, while expertly managing payment processing and maintaining impeccable front-of-house standards.
Overview
1
1
year of professional experience
Work History
Front of House Staff Member
Nourish
Collingwood , Vic
03.2024 - Current
- Explained menu items, took orders and delivered food courses according to instruction.
- Trained and mentored new FOH
- Rotated inventory to reduce waste and optimize freshness.
• Made smoothies/ açai bowls
- Processed customer payments both dine in and take away orders accurately and efficiently.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Adhered to company policies regarding dress code, break times.
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
- Checked order accuracy before delivering to tables.
Education
Year 9 Current -
Melbourne Girls College
RichmondSkills
- Phone etiquette
- Cultural awareness
- Memory retention
- Special diets
- Order taking
- Greeting guests
- Personal hygiene
- Money handling
- Open-close procedures
- Task prioritizating
- Menu memorization
- Reliability
- Customer Service
Timeline
Front of House Staff Member
Nourish
03.2024 - Current
Year 9 Current -
Melbourne Girls College
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