Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Avah Lilly Cope

Cooktown,QLD

Summary

Dynamic professional with a proven track record in client service excellence and problem resolution. Skilled in order processing and relationship management, ensuring high customer satisfaction and adherence to safety standards. Committed to enhancing customer experiences through effective communication and collaboration.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Food Service Assistant

Rosies Cafe"
Cooktown, QLD
01.2025 - Current
  • Delivered exceptional customer service by managing order taking and menu inquiries.
  • Facilitated staff communication regarding customer orders and requests efficiently.
  • Monitored food temperatures consistently to uphold safety standards.
  • Presented dishes attractively prior to serving, enhancing overall guest experience.
  • Streamlined payment processes by operating cash registers accurately.
  • Handled customer inquiries and complaints promptly while maintaining professionalism.
  • Ensured high cleanliness and safety standards in all work areas and equipment.
  • Executed all shift change, opening, and closing tasks following established protocols.

Professional Commercial Cleaner

Cooktown Cornetts IGA
Cooktown, QLD
12.2024 - 05.2025
  • Removed trash from receptacles around the building on an ongoing basis.
  • Operated industrial cleaning equipment, such as vacuums and buffers, to clean carpets and hard surface floors.
  • Swept, mopped, vacuumed, and waxed floors of corporate offices.
  • Cleaned restrooms including sinks, toilets and showers and bathtubs.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Replenished supply of hand soap, paper towels, and other consumables.
  • Identified possible maintenance or safety issues and reported to supervisor and client.

Customer Service Assistant

Cooktown Cornetts IGA
Cooktown, QLD
06.2023 - 01.2025
  • Guaranteed compliance with company standards for quality service, achieving high customer satisfaction ratings.
  • Kept work area consistently clean and organized to facilitate optimal operations.
  • Cultivated relationships with repeat customers by acknowledging and catering to individual preferences.
  • Provided friendly greetings and assistance with customer inquiries.
  • Managed returns and exchanges in line with store policies, maintaining amicable relations.
  • Addressed customer complaints swiftly and professionally to ensure resolution.
  • Coordinated communication between customers and departments to resolve issues effectively.
  • Delivered efficient, friendly service for routine inquiries and service-related complaints.

Housekeeping Room Attendant

Cooktown Holiday Park
Cooktown, QLD
09.2024 - 12.2024
  • Ensured compliance with health regulations and sanitation procedures.
  • Sanitized bathrooms, scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls, and counters.
  • Cleaned guest rooms by vacuuming carpets and dusting furniture to meet cleanliness standards.
  • Reported maintenance issues or damage in guest rooms to supervisor for prompt resolution.
  • Replenished room amenities per established guidelines to enhance guest experience.
  • Checked rooms for cleanliness and tidiness, ensuring adherence to standards.
  • Assisted in laundry operations by sorting linens and loading machines as needed.
  • Collaborated with team members to ensure timely completion of assigned tasks.

Education

Completed Year 10 - Year 10

Cooktown State School
Cooktown, QLD

Skills

  • Client service excellence
  • Food safety compliance
  • Order processing and management
  • Cash handling expertise
  • Menu proficiency
  • Communication effectiveness
  • Time optimization
  • Problem resolution strategies
  • Relationship management with customers
  • Detail-oriented approach
  • Conflict mediation skills
  • Collaborative teamwork
  • POS system operation

Certification

  • Current P-plate license
  • Own Car
  • Automatic License
  • Current Blue Card

Timeline

Food Service Assistant

Rosies Cafe"
01.2025 - Current

Professional Commercial Cleaner

Cooktown Cornetts IGA
12.2024 - 05.2025

Housekeeping Room Attendant

Cooktown Holiday Park
09.2024 - 12.2024

Customer Service Assistant

Cooktown Cornetts IGA
06.2023 - 01.2025

Completed Year 10 - Year 10

Cooktown State School

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Avah Lilly Cope