AVISHKA ATHUKORALA
Pakenham,VIC
Summary
Friendly and dependable with positive outlook. Understands customer service fundamentals and operates point-of-sale systems. Committed to creating welcoming shopping experience and ensuring customer satisfaction.
Overview
1
1
year of professional experience
Work History
Store Team Member
Woolworths
02.2024 - 10.2024
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout the sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
Education
Commercial Cookery Certificate IV
Gen Institute
Melbourne, VIC01-2024
Bachelor of Science - Events, Tourism And Hospitality Management
NSBM Green University, Sri Lanka
Sri Lanka06-2021
Skills
- Cleanliness and hygiene
- Workplace safety
- Store maintenance
- Reliability and punctuality
- Goal-oriented mindset
- Stock replenishment
- Cash handling accuracy
- Loss prevention strategies
- Customer engagement
- Promotional support
- Product demonstration
- Merchandise display
Languages
English
Full Professional
Timeline
Store Team Member
Woolworths
02.2024 - 10.2024
Commercial Cookery Certificate IV
Gen Institute
Bachelor of Science - Events, Tourism And Hospitality Management
NSBM Green University, Sri Lanka
Similar Profiles
Ishreen KaurIshreen Kaur
Retail Worker at WOOLWORTHSRetail Worker at WOOLWORTHS
Kara JonesKara Jones
Online Personal Shopper at WoolworthsOnline Personal Shopper at Woolworths
Jack AdamcewiczJack Adamcewicz
Customer Service/Online Supervisor at WoolworthsCustomer Service/Online Supervisor at Woolworths