Avril Eibeck
Mackay,QLD
Summary
Dynamic Lead Receptionist and skilled Tailor with a proven track record in customer service excellence and workflow coordination. At Porters Glass & Aluminium, mastered staff training and inventory management, significantly enhancing client satisfaction. Expert in sorting data with a track record of demonstrating superb attention to detail and a strong organization skill set.
Overview
3
3
years of professional experience
Work History
Lead Receptionist
Porters Glass & Aluminium
10.2024 - 02.2025
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Confirmed appointments, communicated with clients, and updated client records.
- Liaised with manufacturer's with shipment dates and current stock.
Tailor
Melba's Alterations
12.2021 - 09.2024
- Provided high-quality alteration and repairs for clothing and drapery.
- Drew patterns and cut fabric pieces, assembled, and sewed to create wearable garment.
- Let out and took in seams in suits and other garments to improve fit.
- Promoted a positive working environment by sharing knowledge and expertise with colleagues and fostering a collaborative atmosphere among the team members.
- Reduced waste material costs through careful pattern placement and fabric utilization, lowering overall expenses for the business.
Education
No Degree - Fashion Design
TAFE Queensland
QLD09-2024
Skills
- Customer service focus
- Workplace safety
- Strong organization
- Staff training
- File management
- Superb attention to detail
Accomplishments
My Proudest Accomplishment at Porters Glass & Aluminium was processing the prior 6 month backlog of customer, partner, and manufacturer data. responding to over 300 emails in the span of two days with great efficacy.
Languages
Spanish
Limited Working
Interests
- Supporting STEM education initiatives and mentorship programs
- Video Gaming
- Coding and Programming
- Digital Art and Animation
- Developing software, websites, and apps in various programming languages
- Baking
- Backpacking and Hiking
Timeline
Lead Receptionist
Porters Glass & Aluminium
10.2024 - 02.2025
Tailor
Melba's Alterations
12.2021 - 09.2024
No Degree - Fashion Design
TAFE Queensland
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