Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Generic

Awish Pokhrel

Werribee,VIC

Summary

Experienced and results-driven IT professional with a proven track record in application support, release management, and incident analysis. Proficient in a wide range of technical skills including Microsoft Azure DevOps, CI/CD Pipelines, PowerShell scripting, and Sysinternals Suite. Demonstrated ability to manage diverse responsibilities in fast-paced environments, ensuring timely resolution of technical issues and delivering exceptional outcomes. A collaborative team player with strong communication skills, dedicated to fostering a customer-focused approach to achieve business objectives. Committed to continuous learning and development to stay abreast of emerging technologies and industry best practices.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Senior Associate

Infosys
11.2021 - Current
  • Contributed to successful migration from TFS to Git, improving collaboration.
  • Played a key role in optimising Azure DevOps for cloud transition.
  • Ensured data integrity during repository migration.
  • Conducted essential training on Git and Azure DevOps.

Application Support Analyst

DFFH - Via Infosys
03.2022 - Current
  • Worked in Housing Integrated Information Program (HiiP) and Repairs applications.
  • Led 3 major releases as communications coordinator, including successful migration of application servers from Windows 2003 to Windows 2019.
  • Setup new application servers, installed software, and configured all onshore environments, including Production environment.
  • Developed advanced PowerShell scripting tool for Data Refresh automation.
  • Utilized Event Viewer logs extensively to analyze and troubleshoot errors on both server-side and client-side, ensuring timely resolution of issues and minimizing downtime.
  • Provided Level 2 and Level 3 application support for HiiP and Repairs production incidents, ensuring timely resolution of incidents while meeting SLA targets.
  • Utilized Sysinternals Suite (PsExec, Procdump, Procexp) proficiently to diagnose and troubleshoot, ensuring robust server performance and reliability.
  • Proficient in Azure DevOps and Azure CI/CD pipelines, with hands-on experience in managing deployments and releases.
  • Developed automation scripts for server management and administration, streamlining server operations and reducing manual errors.
  • Experienced in incident management ticketing systems like ServiceNow, and created and managed an internal incident tracking system using Azure DevOps boards.
  • Demonstrated strong multitasking abilities honed through managing diverse responsibilities in application support, release management, and incident analysis simultaneously, effectively prioritizing tasks to meet deadlines and deliver results in a fast-paced environment.


Cloud Engineer Trainee

Generation Australia
07.2021 - 09.2021
  • Was accepted to Generation Australia 12-week intensive program, committed minimum of 38 hours per week with task and project requirements.
  • Deployed and configured resources on Azure cloud.
  • Adhered to high-quality configuration principles.
  • Deployed, managed, and operated scalable, highly available, and fault-tolerant systems.
  • Developed technical skills along with additional skills like growth mindset, future orientation, effective communication, collaboration, and more.

Assistant Fresh Manager

Woolworth Supermarket
04.2014 - 10.2021
  • Solved queries from wide range of customers constantly using communication and problem-solving skills
  • Used in house technology to manage stock level, price enquiry and product enquiry on daily basis
  • Taught junior employees how to meet operational and sales goals with proactive strategies
  • Enhanced sales by implementing merchandising and promotional improvements

Junior Configuration Engineer

American Insurance Group AIG
12.2017 - 03.2018
  • Collaborated with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Conducted thorough analysis of business files to inform development requests.
  • Configured and maintained AIG business UI, Print, Rules, XML booking, etc. using high-quality configuration principles.
  • Familiarity with version control concepts and compliance with key regulatory and risk management responsibilities.

Education

BACHELORS - INFORMATION TECHNOLOGY

Federation University
Ballarat, VIC
02.2017

Skills

  • Microsoft Azure DevOps and CI/CD Pipelines
  • PowerShell scripting for automation
  • Sysinternals Suite
  • Git, TFS
  • SQL
  • Python, JavaScript, React
  • HTML, CSS, Bootstrap
  • Agile/Scrum experience
  • Adaptability and flexibility
  • Collaboration and teamwork
  • Customer-focused approach
  • User Acceptance Testing (UAT) support
  • Incident management ticketing systems (eg, ServiceNow)
  • Server management and administration
  • Event Viewer logs analysis
  • Multitasking and task prioritization

Certification

Microsoft Certified: Azure Fundamentals

Certificate IV: Business Administration - Navitas Professional

Timeline

Application Support Analyst

DFFH - Via Infosys
03.2022 - Current

Senior Associate

Infosys
11.2021 - Current

Cloud Engineer Trainee

Generation Australia
07.2021 - 09.2021

Junior Configuration Engineer

American Insurance Group AIG
12.2017 - 03.2018

Assistant Fresh Manager

Woolworth Supermarket
04.2014 - 10.2021

BACHELORS - INFORMATION TECHNOLOGY

Federation University

References

Available upon request

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Awish Pokhrel