Ayaan Ahmed
Strathfield,NSW
Summary
Motivated and organized professional with strong communication skills in English, extensive management experience, and proficiency in Microsoft Office Suite. I consider myself to be an extremely motivated and diligent job candidate. I am prepared to put my abilities and enthusiasm to work, advancing a company's goals. Bringing forth a positive outlook, ambition, and a desire to learn ideas. I am fast-learning and adaptable, and excited to develop my skills in the workplace.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
Scentre Group
09.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Educator
YMCA
08.2023 - 10.2023
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Organized activities and resources to promote student engagement in learning.
- Provided appropriate feedback on work, behaviour, and attitude towards learning.
- Incorporated cooperative learning strategies into daily instruction whenever possible.
- Maintained accurate records of student attendance, grades, and test scores.
- Managed classroom materials and equipment such as textbooks, laptops, and projectors.
- Collaborated with colleagues to share best practices in teaching methods.
Promoter
Secure Parking
07.2023 - 09.2023
- Developed promotional materials, including flyers and brochures, to increase brand awareness.
- Cultivated relationships with potential customers through direct communication and networking activities.
- Provided feedback to clients on the effectiveness of their marketing campaigns.
- Worked independently with minimal supervision, taking ownership of assignments.
- Offered coupons and other incentives to increase sales.
Sales Assistant
Vipluxury.pk
09.2022 - 01.2023
- Customer Assistance, Product Knowledge, Sales Support, Customer Service, Sales Reporting Activities/Achievements, Maintained a conversion rate of 30%, consistently turning potential leads into paying customers and contributing to overall success.
Customer representative
Blue Moon Construction Solutions
03.2022 - 08.2022
- Responding to Customer Inquiries, Resolving Customer Issues, Providing Product/Service Support, Documenting Customer Interactions, Providing Feedback, Maintaining Knowledge Base, Collaborating with Internal Teams, Achieved a customer retention rate of 85%, building strong relationships with clients and fostering long-term loyalty.
Customer representative
Stylehub.pk
07.2021 - 01.2022
- Responding to Customer Inquiries, Resolving Customer Issues, Providing Product/Service Support, Documenting Customer Interactions, Providing Feedback, Successfully acquired and onboarded 25 new customers within the first quarter, resulting in a 20% increase in the customer base.
Education
Bachelor of Science (B.S.) - Data Science -
UNSW, Sydney, NSW
A Levels -
O Levels -
Skills
- Excellent communication skills in English, both written and verbal (75 IELTS score)
- Strong management skills, including team leadership, delegation, and project management
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Detail-oriented and highly motivated
- Effective time manager, skilled at prioritizing tasks and meeting deadlines
- Highly adaptable to changing circumstances and environments
- Collaborative team player who actively contributes to group projects
Accomplishments
- Tutored adult learners in English, utilizing various teaching strategies and methods.
- Coordinated a team project that was completed ahead of schedule and received positive feedback from stakeholders.
- Successfully completed the Advertising 101 course from LUMS (Lahore University of Management Sciences).
- Successfully completed Introduction to data science course from LUMS (Lahore University of Management Sciences).
- Received an award for outstanding teamwork and collaboration on a challenging project
- Coordinated events and activities, including fundraisers and community service projects as a council member at the school.
- Assisted with various administrative tasks, including data entry and document preparation.
- Developed presentations and reports using Microsoft Office Suite.
- Currently a subcommittee member at the economics society of UNSW.
Languages
English
Full Professional
Urdu
Native/ Bilingual
Hindi
Professional
Timeline
Customer Service Specialist
Scentre Group
09.2023 - Current
Educator
YMCA
08.2023 - 10.2023
Promoter
Secure Parking
07.2023 - 09.2023
Sales Assistant
Vipluxury.pk
09.2022 - 01.2023
Customer representative
Blue Moon Construction Solutions
03.2022 - 08.2022
Customer representative
Stylehub.pk
07.2021 - 01.2022
Bachelor of Science (B.S.) - Data Science -
UNSW, Sydney, NSW
A Levels -
O Levels -
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