Aydah Darwich
Melbourne,VIC
Summary
Professional management with solid background in overseeing operations and ensuring smooth execution of daily tasks. Expertise in team collaboration, conflict resolution, and maintaining high standards in service delivery. Strong focus on achieving results, adapting to changing needs, and fostering reliable and efficient work environment. Skilled in staff supervision, customer service, and operational efficiency.
Overview
4
4
years of professional experience
Work History
Duty Manager
Swissport
06.2024 - Current
- Provided training, guidance, and support to team members.
- Ensured compliance with company policies, procedures, and safety standards.
- Handled emergencies, complaints, and operational issues effectively.
- Quick decision making to ensure minimal disruption to operations.
- Managed and motivated staff, assigning tasks, and ensuring high performance.
- Managed multiple tasks simultaneously and ensured that all operations run according to schedule, even during peak periods.
- Collaborating with diverse stakeholders.
- Developed strong relationships with key client and business partners to foster a collaborative working environment.
BMR Supervisor
Swissport
06.2023 - Current
- Oversee daily activities in the bag room to ensure smooth and efficient operation.
- Lead and manage bag room staff, ensuring proper training and adherence to company policies.
- Ensure high levels of customer satisfaction through efficient and courteous service.
- Conduct regular safety audits and inspections.
- Maintain accurate records of baggage handling activities, incidents, and resolutions.
- Prepare and submit regular reports on bag room operations and performance metrics.
- Implement solutions to improve processes and enhance operational efficiency.
- Work closely with other departments to ensure seamless baggage handling and customer service.
- Communicate effectively with team members and other stakeholders.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
Liaison Officer
Histopath Diagnostic
04.2022 - 05.2023
- Communication with patients on their arrival to the clinic.
- Collection of Nasal and throat swab for COVID-19.
- Acting as the primary point of contact between different departments, organizations, or stakeholders to ensure effective communication.
- Providing support and guidance to teams or individuals to facilitate effective collaboration.
- Identifying potential issues and proactively working to resolve them to ensure smooth operations.
Pathology Collector
A.N Care Plus
08.2021 - 01.2022
- Collection of Nasal and throat swab for COVID-19.
- Prepare samples for transport to the laboratory.
- Managing daily schedules.
Assistant In Nursing
Healthcare HQ
04.2021 - 07.2021
- Assisting patients with daily activities such as bathing, dressing, and eating.
- Monitoring Vital Signs and Taking and recording patients' temperature, blood pressure, pulse, and respiration rates.
- Assisting with simple medical procedures under the supervision of registered nurses or doctors.
- Helping patients move around, including getting in and out of bed, walking, and using wheelchairs.
- Maintaining accurate and timely records of patients’ care, treatments, and progress.
- Reporting any changes in patients' conditions to the nursing staff or medical team.
- Ensuring the cleanliness and safety of patients’ rooms and common areas.
- Following hospital or healthcare facility policies, procedures, and regulations.
Education
High School Diploma -
Strathfield South High School
Sydney, NSW11.2020
Certificate III in Human Services
TAFE NSW
NSW11.2020
Skills
- Leadership
- Communication
- Relationship building
- Problem-Solving
- Customer Service
- Time management
- Adaptability
- Team work
Timeline
Duty Manager
Swissport
06.2024 - Current
BMR Supervisor
Swissport
06.2023 - Current
Liaison Officer
Histopath Diagnostic
04.2022 - 05.2023
Pathology Collector
A.N Care Plus
08.2021 - 01.2022
Assistant In Nursing
Healthcare HQ
04.2021 - 07.2021
Certificate III in Human Services
TAFE NSW
High School Diploma -
Strathfield South High School
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