Ayeisha- Rose Penta

• Provided timely customer service by resolving complaints and answering inquiries.
• Maintained organized product displays and inventory systems to enhance shopping experience.
• Assisted customers in locating products while offering informed advice.
• Built rapport with regular customers to foster loyalty and repeat business.
• Educated customers on various products and services to facilitate informed purchasing decisions.
• Processed returns and exchanges in accordance with store policies.
• Answered incoming calls to relay information about store offerings and services.
• Served as key holder, managing team members during weekly shifts to ensure operational efficiency.

Resolved customer conflicts through effective de-escalation techniques.

• Conducted routine maintenance on console, including cleaning and inspecting components.
• Trained new staff on console operations and safety protocols.
• Ensured compliance with established policies and procedures.
• Compiled daily reports detailing console operations.
• Prepared food and beverages according to service standards.
• Managed cash flow and banking operations to maintain safety and efficiency.
• Processed Keno and Lotto transactions, documenting incidents and police reports.