Ayesha Anees
south windsor
Summary
Highly motivated and customer-centric professional with an MBA in International Business and Marketing. Adept at working in fast-paced environments, building strong client relationships, and collaborating with cross-functional teams.
Energetic and empathetic individual with knack for effective communication and problem-solving. Possesses fundamental understanding of customer service principles and adept at utilizing digital tools and software. Committed to fostering positive customer experiences and resolving inquiries efficiently.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
Axial Management
07.2024 - Current
- Manage customer inquiries, complaints, and requests through various communication channels
- Provide product and service information, ensuring customers receive accurate and timely responses
- Collaborate with internal departments to resolve customer issues efficiently
- Maintain detailed records of customer interactions and transactions
- Ensure compliance with company policies and service standards to maintain high customer satisfaction levels
Customer Service Representative
Hewlett Packard
01.2023 - 05.2024
- Assisted customers with service-related inquiries and provided solutions to their concerns
- Managed customer complaints, ensuring prompt resolutions and follow-ups
- Processed service requests, maintaining accuracy and efficiency in documentation
- Engaged in proactive customer support to enhance customer loyalty and retention
- Executing various technology fairs like GITEX, to build profitable long-term relationships with vendors and customers
Education
MBA - International Business
National University of Science and Technology
10.2009
Bachelors of Business Administration (BBA) Hons -
National University of Science and Technology
09.2008
Skills
- Rapport Building
- User Experience Management
- Effective Multi-Tasker
- Experienced in Telemarketing Techniques
- Verbal and Written Communication
- MS office
- CRM softwares
Personal Information
Driving License: Pakistan, UAE
Hobbies and Interests
- Designing
- Community Services
- Reading
- Freelance Writing
Timeline
Customer Service Officer
Axial Management
07.2024 - Current
Customer Service Representative
Hewlett Packard
01.2023 - 05.2024
Bachelors of Business Administration (BBA) Hons -
National University of Science and Technology
MBA - International Business
National University of Science and Technology
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