Ayries Tito
Austral,Nsw
Summary
As a former beauty therapist with experience at Maccas, I bring a unique blend of customer service skills, attention to detail, and adaptability to any environment. While my background in the beauty industry has equipped me with the ability to connect with clients and ensure their satisfaction, my time at Maccas has honed my ability to thrive in a fast-paced, team-oriented setting. Now, I'm determined to transition into the corporate industry, eager to apply my diverse skill set to roles that demand strategic thinking, problem-solving, and collaboration at a higher level. I am excited about the opportunity to bring my passion for customer satisfaction and my commitment to excellence to a new professional setting.
Overview
5
5
years of professional experience
Work History
Beauty Therapist/Receptionist
Adorn Laser Clinic
Leppington, NSW
01.2021 - 11.2023
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Developed customized treatment plans based on thorough consultations with clients regarding their concerns and goals.
Team Member
McDonald's Prestons
Preston, NSW
04.2019 - 12.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Year 10 -
Cecil Hills High School
Cecil Hills, NSWSkills
- Appointment Scheduling
- Customer Service
- Products knowledge
- Retail experience
- Customer Consultation
- Upselling strategies
- Flexibility and Adaptability
- Client Relationship Building
- Service Consultations
- Organization and Multitasking
- Team Collaboration
- Customer Engagement
- Paperwork management
- Social skills
- Skincare product knowledge
- Sales and Upselling
- Workspace Organization
- Clear Communication
- Creativity and Originality
REFRENCES
Agent : Tylah Allen
0413 475 563
Manager : Myeka Madison
0426 677 378
Timeline
Beauty Therapist/Receptionist
Adorn Laser Clinic
01.2021 - 11.2023
Team Member
McDonald's Prestons
04.2019 - 12.2020
High School Year 10 -
Cecil Hills High School