Aysun Feyzi
St Albans,VIC
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Dr Alireza
Dallas, VIC
06.2024 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Took messages from patients and promptly relayed to appropriate staff.
Forklift Driver
Amazon, Fedex,Woolworths
Melbourne, VIC
01.2020 - 02.2024
- Loaded and unloaded trucks with forklift in a safe manner.
- Inspected the forklift daily to ensure proper functioning of safety equipment and components.
- Moved products to designated areas using the forklift.
- Organized stock shelves, racks, and bins according to product type and size.
- Assisted other personnel in loading or unloading materials from trailers.
Customer Service Supervisor
John , Victoria Market
Melbourne, VIC
01.2018 - 03.2021
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
Education
Bachelor - Mining Engineering
Tehran
Iran, Tehran 01-2027
Bachelor - Biomedical Science
Victoria University
Melbourne, VIC11-2025
Short Course - Pharmacy Technician
Learning Could
Melbourne, VIC02-2023
Skills
- Medical Billing
- Patient Registration
- Documentation
- Understanding of medical laws
- Appointment management
- Typing and filing
- Patient Relations
- Patient reception management
- Front Desk Operations
- Telephone Etiquette
Languages
English
Full Professional
kurdish
Native/ Bilingual
Persian
Native/ Bilingual
Certification
- Driving license
- Forklift license
- Diploma of biomedical license
- Pharmacy technician
Timeline
Medical Receptionist
Dr Alireza
06.2024 - Current
Forklift Driver
Amazon, Fedex,Woolworths
01.2020 - 02.2024
Customer Service Supervisor
John , Victoria Market
01.2018 - 03.2021
Bachelor - Mining Engineering
Tehran
Bachelor - Biomedical Science
Victoria University
Short Course - Pharmacy Technician
Learning Could
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